Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janae Neese

Eutaw

Summary

Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence. Also, with strong background in patient care and safety. Adept at monitoring patient behavior and ensuring secure environment. Skilled in teamwork, communication, and adaptability to meet evolving needs. Reliable, compassionate, and focused on delivering optimal patient outcomes.

Overview

8
8
years of professional experience

Work History

Member Service Representative

Alabama Credit Union
11.2023 - 06.2025
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Assisted members with account management, including updating personal information and setting up automated payments.
  • Verified customer identification and documentation for compliant transactions.
  • Processed account transactions accurately, ensuring proper documentation and timely processing.
  • Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
  • Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
  • Promoted a positive work environment by fostering open communication between colleagues and supervisors.
  • Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
  • Opened customer accounts and provided deposit and withdrawal receipts.
  • Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
  • Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
  • Ensured compliance with regulatory requirements during all member interactions safeguarding both the organization''s reputation.
  • Educated and engaged customers with new bank products and services.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.

Sales Associate

Cricket Wireless
06.2023 - 09.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Driver

Legacy Logistics USA
11.2022 - 02.2023
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.

Patient Safety Sitter

DCH Regional Medical Center
09.2021 - 02.2022
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.
  • Restocked unit frequently with necessary medical supplies.
  • Supported healthy patient skin with bedside baths, wound care and integrity checks.
  • Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
  • Kept instruments and equipment clean and sanitized.
  • Assisted with patient admissions, discharges and transfers.

Patient Service Representative

West Suburban Medical Center, Ann Montgomery, PharmD
01.2019 - 09.2021
  • Answered patient questions and fielded complaints to resolve issues.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Documented and managed patient information in computer system.
  • Ran credit card batches and balanced deposits on daily basis.
  • Referred patients to appropriate professionals and services.
  • Scheduled patient appointment and procedures.

Front End Cashier

Portillo's
06.2017 - 01.2019
  • Handled cash, card, check, gift card and coupon transactions for customer purchases.
  • Kept register terminal area and store clean and orderly.
  • Packed and bagged products according to customer preferences.
  • Addressed and resolved customer complaints with friendly and level-headed assistance.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Organized register supplies in front end and storage areas.

Third Key Holder

Claire's Boutique
04.2018 - 07.2018
  • Operated cash register.
  • Maintained store and maintained appearance.
  • Signed for incoming shipments in manager's absence.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Set up visually appealing promotional displays.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
  • Managed inventory and stock levels in coordination with purchasing and receiving department.

Education

High School Diploma -

Proviso West High School
Bellwood, IL
05.2017

Skills

  • Acute and rehabilitative care
  • Clinical training
  • Feeding assistance specialist
  • Medical device products and services
  • Mobility Assistance
  • Healthcare expertise
  • Cultural awareness and sensitivity
  • Patient positioning understanding
  • Infection control standards
  • Emergency protocols
  • Medical recordkeeping
  • Patient lifting
  • Medical billing
  • Appointment confirmation
  • Bookkeeping support
  • Medical filing
  • Product cross-selling
  • Inventory restocking
  • Customer service
  • Relationship building
  • Customer support
  • Banking
  • Healthcare
  • Teamwork and collaboration
  • Understanding customer needs

Timeline

Member Service Representative

Alabama Credit Union
11.2023 - 06.2025

Sales Associate

Cricket Wireless
06.2023 - 09.2023

Driver

Legacy Logistics USA
11.2022 - 02.2023

Patient Safety Sitter

DCH Regional Medical Center
09.2021 - 02.2022

Patient Service Representative

West Suburban Medical Center, Ann Montgomery, PharmD
01.2019 - 09.2021

Third Key Holder

Claire's Boutique
04.2018 - 07.2018

Front End Cashier

Portillo's
06.2017 - 01.2019

High School Diploma -

Proviso West High School

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