Janae Parker
PITTSBURGH,PA
Summary
Results-driven Restaurant Operations Leader with expertise in team leadership, scheduling, and inventory control. Trains staff and resolves conflicts to uphold service standards. Streamlines daily operations through effective execution and performance monitoring, enhancing guest satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Amazon Associate
Amazon
Sewickley, Pennsylvania
06.2025 - Current
- Picked customer orders using handheld scanners to ensure accurate and timely fulfillment.
- Stored inventory in designated bins, maintaining organization and efficiency within warehouse management systems.
- Inspected items for damage and verified label accuracy during processing, contributing to quality control.
- Maintained cleanliness of work areas throughout the fulfillment center. and supply stations organized.
Assistant General Manager
Panera Bread
Pittsburgh, Pennsylvania
01.2023 - 06.2025
- Supported bakery-café operations and guest service standards at Panera Bread.
- Managed daily operations of the store, including scheduling and supervising staff.
- Supervised daily shift activities and delegated tasks across dining, kitchen, and retail teams.
- Coordinated staff scheduling for optimal coverage during shifts and smooth shift handoffs.
- Trained associates on service procedures, food handling, and Panera Bread brand expectations.
- Monitored inventory levels and coordinated timely ordering for food, beverage, and supply needs.
- Resolved guest concerns and strengthened service quality during busy café periods.
- Enforced food safety, cleanliness, and sanitation standards throughout Panera Bread locations.
- Supported general manager in hiring, performance coaching, and team development initiatives.
General Manager
Bruegger's Bagels
Pittsburgh, Pennsylvania
05.2019 - 01.2023
- Directed Bruegger's Bagels café operations and front-of-house service.
- Managed daily business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales.
- Created and managed staff schedules to ensure adequate coverage and support hiring and training for bagel bakery teams.
- Coordinated opening, closing, and shift coverage for bakery-café operations.
- Monitored and recorded inventory orders to maintain optimal stock levels for fresh-baked bagels.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Monitored food safety, cleanliness, and sanitation across kitchen areas.
- Analyzed labor costs and schedules to optimize workforce efficiency, sales, and cash-handling procedures during daily operations.
- Guided shift leaders in implementing effective guest service techniques. on guest service, teamwork, and store standards.
- Resolved guest concerns and supported welcoming Bruegger's Bagels experience.
- Addressed customer complaints promptly while maintaining high service standards.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Trained employees on duties, policies and procedures.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Tracked monthly sales to generate reports for business development planning.
- Guided management and supervisory staff to promote smooth operations.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
Education
Associate of Arts - Business Management
Community College of Allegheny County
Pittsburgh, PA10-2026
Associate of Arts - Ethnics & Diversity
Community College of Allegheny County
Pittsburgh, PA10-2026
Skills
- Inventory management
- Scheduling coordination and planning
- Time management
- Project management
- Microsoft Excel
- Sales forecasting
- Sales analysis
- Labor cost controls
- Team leadership
- Team supervision
- Staff training
- Problem-solving aptitude
- Problem resolution
- Customer relations
- Networking and relationship building
- Communication skills
- Verbal and written communication
- Time management
- Administrative support
- Documentation skills
- Record keeping and management
- Adaptability and flexibility
- Multitasking abilities
- Decision-making strategies
- Financial administration
- Administrative skills
- Inclusive leadership practices
- Leadership
Timeline
Amazon Associate
Amazon
06.2025 - Current
Assistant General Manager
Panera Bread
01.2023 - 06.2025
General Manager
Bruegger's Bagels
05.2019 - 01.2023
Associate of Arts - Business Management
Community College of Allegheny County
Associate of Arts - Ethnics & Diversity
Community College of Allegheny County