Janae Phillips
Summary
Friendly Medical Front Office and Billing graduate trained in CPT and ICD-10- CM coding with excellent skills in patients relations and office management. Hardworking, educated and willing to go the extra mile to complete tasks.
Overview
9
9
years of professional experience
Work History
Medical Office Specialist
Royal Palm OBGYN
01.2023 - Current
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Shift Leader
Wawa
03.2018 - 11.2023
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress
- Manages cash drops from register and resolve problems that occur during shift
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Chiropractic Assistant/Receptionist
Live Well Chiropractic
08.2021 - 11.2021
- Confirmed appointments, communicated with clients and updated client records
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
Cashier
Dunkin' Donuts
05.2017 - 03.2018
- Provided excellent customer service by greeting customers and meeting quality expectations
- Assisted other team members to achieve goals.
Manager
Monkey Joe's
06.2015 - 03.2017
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Controlled store inventory and reviewed cash handling and operations reports
- Performed event coordination for larger parties and gatherings.
Education
Diploma - Medical Front Office And Billing
Florida Career College
Margate, FL12.2021
Skills
- Insurance claims
- Medical office administration
- Medical Records Management
- CPT Coding
- Patient Scheduling
- Daily Workflows
- Team Leadership
- Excellent multi-tasking ability
- HIPAA Compliance
- Insurance Verification
- Appointment Setting
- EMR Software
Timeline
Medical Office Specialist
Royal Palm OBGYN
01.2023 - Current
Chiropractic Assistant/Receptionist
Live Well Chiropractic
08.2021 - 11.2021
Shift Leader
Wawa
03.2018 - 11.2023
Cashier
Dunkin' Donuts
05.2017 - 03.2018
Manager
Monkey Joe's
06.2015 - 03.2017
Diploma - Medical Front Office And Billing
Florida Career College