Summary
Overview
Work History
Education
Skills
Timeline
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Janae Richardson

Palmdale,CA

Summary

Dynamic professional with a proven track record at Molina Healthcare, excelling in care management and compliance. Adept in record keeping and customer service, I effectively connect members with vital resources. My leadership abilities and proficiency in Microsoft Office Suite drive successful outcomes in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Lead Care Management

Molina Healthcare
08.2024 - Current
  • Document and maintain accurate records of member interactions and care plans
  • File and organize critical documents to ensure compliance with audit requirements
  • Fulfill member requests and address their needs efficiently
  • Connect members with essential housing resources, therapy services, and medication assistance
  • Complete assessments and ensure all audit requirements are met

Producer/Script Writer

GracePlace
Lancaster, USA
07.2020 - Current
  • Provide technology support for GracePlace Technology Team, managing cameras, computers, and sound systems
  • Operate and edit video production for online content
  • Develop creative production ideas and implement strategies for content delivery

Office Support Staff

GracePlace
Lancaster, USA
06.2020 - Current
  • Provide general office support, including document preparation, filing, and report creation
  • Assist in organizing and managing literature for children's library and study groups
  • Deliver in-person technical training and support for team members

Guest Service Specialist

Mister's Car Wash
Palmdale, USA
11.2021 - 09.2022
  • Welcomed guests, provided product information, and assisted with customer inquiries
  • Handled point-of-sale transactions and maintained a high level of customer service

Education

Bachelor of Arts - Political Science

Clark Atlanta University
Atlanta, GA
05.2020

Skills

  • Administrative Support
  • Scheduling
  • Microsoft Office Suite
  • Multi-line Phone Proficiency
  • Data Entry
  • Record Keeping
  • Customer Service
  • Communication
  • Organizational Abilities
  • Leadership Abilities
  • Editing
  • Document Preparation
  • Typing Speed: 57 WPM

Timeline

Lead Care Management

Molina Healthcare
08.2024 - Current

Guest Service Specialist

Mister's Car Wash
11.2021 - 09.2022

Producer/Script Writer

GracePlace
07.2020 - Current

Office Support Staff

GracePlace
06.2020 - Current

Bachelor of Arts - Political Science

Clark Atlanta University

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