Janae Robinson
Fontana,CA
Summary
Professional Administrative Assistant with experience in corporate office settings, CSR, Interpreter for Deaf culture Administrative professional skilled in optimizing office workflows and managing diverse administrative tasks. Proven ability to support higher management through effective scheduling and coordination. Strong focus on team collaboration and adaptability to changing organizational needs, ensuring seamless operations and goal achievement.
Overview
15
15
years of professional experience
Work History
Leasing Administrative Assistant
Waterton Properties
05.2021 - 03.2024
- Managed lease documentation and maintained accuracy in tenant records
- Coordinated property showings and facilitated communication between clients and management
- Streamlined administrative processes, enhancing efficiency in lease preparation and execution
- Assisted in tenant onboarding, ensuring compliance with leasing policies and procedures
- Implemented a digital filing system, improving document retrieval times for leasing agreements
- Trained new administrative staff on office protocols and leasing software usage
- Collaborated with property managers to develop strategies for tenant retention initiatives
- Supported the eviction process when necessary by gathering documentation required for legal proceedings while maintaining confidentiality standards.
- Prepared move-in packets containing essential documents such as welcome letters, lease agreements, and keys for new tenants.
- Collaborated with maintenance staff to promptly address tenant maintenance requests, promoting positive tenant relations and reducing turnover rates.
- Managed incoming calls from prospective tenants, providing detailed information about available properties while maintaining a professional tone.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Educated prospective residents on available unit features, amenities offered at the property, as well as neighborhood attractions for added value during tours.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Verified tenant incomes and other information before accepting lease applications.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Distributed and followed up on tenant renewal notices.
- Greeted clients, showed apartments, and prepared leases.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Kept properties in compliance with local, state, and federal regulations.
- Responded to Common Area Maintenance (CAM) inquiries.
Administrator Director
Panrosa Enterprise
04.2018 - 12.2020
- Company Overview: Manufacturer for health and beauty
- Training and Development, defining polices, cost negotiation and sale support.
- Assist executive management 'HR, VP, and CEO'.
- Record Management, data entry, order entry.
- Have meetings with Various Buyers to lock accounts.
- Proficient with Microsoft, Word, Excel, PowerPoint.
- Facilitated meetings and prepared agendas, ensuring alignment on project objectives and timelines.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Improved team productivity with introduction of shared online calendar for tracking deadlines and appointments.
- Collected, arranged, and input information into database system.
- Created and managed project plans, timelines and budgets.
CSR Operator
Personal Concepts
03.2017 - 04.2018
- Company Overview: Labor board Laws
- Focusing on Legal specialization ; in litigation to avoid civil lawsuits
- Provided advice and legal counsel for litigation
- Data Entry
- Resolved customer inquiries and issues using CRM software to enhance satisfaction.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
CSR
Notary
12.2015 - 06.2017
- Set appointments to the Notary giving assigments to the signing of important documents and verify the identity of the signer(s)
- Data entry , order entry.
- Take client appointments over the phone.
- Scheduling client appointments, maintaining the office appointment calendar, filing, and sorting mail.
- Managed customer inquiries and provided accurate information regarding notary services.
- Assisted clients in completing paperwork and understanding legal documents.
- Collaborated with legal professionals to ensure compliance with regulatory requirements.
- Developed training materials to enhance team knowledge of notary practices and procedures.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
Administrator Assistant
CIS Driving School
05.2010 - 08.2011
- Company Overview: Driving school
- Managed the development, production, promotion and financial aspects of CIS Driving School. Administrative Assistance
- Documented business requirements, functional specifications and training procedures
- Maintained a clean reception area, including lounge and associated areas
- Answered and managed incoming and outgoing calls while recording accurate messages
- Managed office supplies, vendors, organization and upkeep
- Calculated hours and submitted payroll to achieve timely distribution of funds for 30-person team.
Administrator Assistant
American Lung Association
09.2009 - 04.2010
- Company Overview: NON profit Organization
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events
- Greeted numerous visitors, including VIPs, vendors and interview candidates
- Maintained a clean reception area, including lounge and associated areas
- Record Management, data entry
Education
Some College (No Degree) - American Sign Language
El Camino College
Torrance, CASkills
- Creative problem solver
- Project planning
- MS word proficient, Excel & powerpoint
- Strong client relations
- Types [40] WPM
- Administrative support
- Proactive mindset
- Detail-oriented
- Persuasive communication style
- ASL Interpreter
LANGUAGES
Sign Language
English
Hobbies and Interests
Every day I work to improve myself and my skills, which is part of maturing and becoming better at what I do., I seek to work for a successful company that has strong leadership and vision and who recognizes and rewards their peers.
Timeline
Leasing Administrative Assistant
Waterton Properties
05.2021 - 03.2024
Administrator Director
Panrosa Enterprise
04.2018 - 12.2020
CSR Operator
Personal Concepts
03.2017 - 04.2018
CSR
Notary
12.2015 - 06.2017
Administrator Assistant
CIS Driving School
05.2010 - 08.2011
Administrator Assistant
American Lung Association
09.2009 - 04.2010
Some College (No Degree) - American Sign Language
El Camino College
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