Janae' SIms
Decatur,GA
Summary
Dynamic customer service leader with extensive experience at Kroger, excelling in team management and complaint handling. Proven track record of enhancing team performance through targeted coaching and effective issue resolution. Skilled in CRM software, fostering a collaborative environment that drives exceptional customer experiences and operational efficiency.
Overview
5
5
years of professional experience
Work History
Customer Service Representative Team Lead
Kroger
06.2023 - Current
- Provide great customer service by any mean possible to any and every customers.
- Handle and count money thoroughly while also verify authenticity of one's money.
- Produce money orders for customers.
- Cash each and every customer's check.
- Manage every shift and provide leadership for the team while conducting my customer service duties.
- Help any and every customer with any questions and concerns that will help their shopping experience almost close to perfection.
- Monitored team metrics, identifying opportunities for improvement and implementing targeted coaching plans.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
Stocker
Walmart
01.2023 - 04.2023
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
Team Leader
SUBWAY®Restaurants
05.2021 - 06.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Clean and conduct cleaning/closing responsibilities to each and every member on the shift.
- Manage and provide effective solution to any and every customer who have had a poor experience to improve their shopping experience
Team Leader
Chick-fil-A
08.2020 - 05.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Distributed orders to every customers to their hand/car, bag orders, receive and count money, take orders, etc.
Ride Attendant
Six Flags
02.2020 - 08.2020
- Provided exceptional guest experiences through attentive service and quick response to any issues or concerns.
- Promoted a positive atmosphere throughout the park by engaging with guests, answering questions, and delivering exceptional customer service.
- Maintained a clean and organized work environment for both employees and guests, promoting a positive atmosphere.
- Communicated effectively with fellow team members to maintain efficient ride operations during peak hours.
- Displayed strong communication skills when interacting with diverse groups of guests from different backgrounds and age groups.
- Contributed to a friendly workplace culture by fostering positive relationships with coworkers and displaying excellent teamwork skills.
Education
Bachelor of Science - Dental Hygiene
Clayton State University
Morrow, GA05-2027
Skills
- Team management
- CRM software
- Call center experience
- Complaint handling
- Team coaching
- Issue resolution
Timeline
Customer Service Representative Team Lead
Kroger
06.2023 - Current
Stocker
Walmart
01.2023 - 04.2023
Team Leader
SUBWAY®Restaurants
05.2021 - 06.2023
Team Leader
Chick-fil-A
08.2020 - 05.2021
Ride Attendant
Six Flags
02.2020 - 08.2020
Bachelor of Science - Dental Hygiene
Clayton State University
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