Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Janae Sudduth

MO
Janae Sudduth

Summary

Diligent customer service with a proven background in supporting and managing events. Contributed to seamless event execution, improving participant experience and logistical operations. Strong organizational skills and adaptability in dynamic environments.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

5
years of professional experience
1
Certification

Work History

Crowd Systems

Event Staff, Security Guard, Customer Service Rep
05.2024 - Current

Job overview

  • Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Helped create memorable experiences by actively engaging with guests during interactive program elements.
  • Resolved event-related issues promptly, leading to satisfied clients and positive feedback on post-event surveys.
  • Provided exceptional customer service to all guests and escalated concerns where needed.
  • Enhanced event attendee experience by providing excellent customer service and addressing any concerns.
  • Implemented efficient check-in processes, minimizing wait time for guests upon arrival at events.
  • Welcomed guests to events, checked invitations, and oversaw proper seating.
  • Streamlined communication between event team members using walkie-talkies or other devices as needed during large-scale functions.

Kansas City Kansas: Chamber of Commerce

Marketing Intern
01.2022 - 05.2023

Job overview

  • Assisted in creating written, video, and image content for marketing channels.
  • Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
  • Researched interesting and relevant content to capture interest and improve site traffic.
  • Conducted market research to identify target audiences and optimize marketing efforts.
  • Researched competitor trends and interpreted findings to report conclusions to supervisors.
  • Assisted in the planning and execution of successful product launch events.
  • Tracked campaign performance metrics to identify areas for improvement and adjust strategies.

Greater Kansas City Chamber of Commerce

CCI department intern
06.2022 - 07.2022

Job overview

  • Maintained accurate records of all departmental files and documents, ensuring easy access to information when needed.
  • Improved internal communication with the creation of a weekly department newsletter, highlighting key updates and achievements.
  • Managed multiple tasks simultaneously while maintaining excellent attention to detail and accuracy in all deliverables.
  • Enhanced collaboration within the team through regular meetings, brainstorming sessions, and team-building activities.
  • Assisted in project management for successful completion of department initiatives and goals.
  • Assisted with recruitment efforts by conducting initial screenings of candidates'' resumes and scheduling interviews with potential hires.

URBAN CAFE

Waiter assistant
05.2020 - 06.2022

Job overview

  • Guest Interaction: Greet guests, provide menus, and answer inquiries
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
  • Process Payments: Assist with payment processing and handling checks
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

Education

CROSSROADS PREPARTORY ACADEMY
Kansas City, MO

High School Diploma
01.2023

University Overview

  • Honoree of :Black honors society
  • Organizations: POAC: People Of All Colors Succeed organization

Skills

  • Multitasking
  • Cultural awareness
  • Leadership experience
  • Organizational know-how
  • Tech Savvy ( Microsoft, Word, Teams)
  • Team collaboration
  • Strong Communication
  • Guest relations
  • Customer service
  • Leadership qualities
  • Sales experience
  • Punctual and dependable

Certification

  • Food Handler's Card or Permit - Varies by state/local health departments.
  • Crowd Management Training Certificate - International Association of Venue Managers (IAVM).
  • First Aid, CPR and AED Certification - American Red Cross.

Timeline

Event Staff, Security Guard, Customer Service Rep
Crowd Systems
05.2024 - Current
CCI department intern
Greater Kansas City Chamber of Commerce
06.2022 - 07.2022
Marketing Intern
Kansas City Kansas: Chamber of Commerce
01.2022 - 05.2023
Waiter assistant
URBAN CAFE
05.2020 - 06.2022
CROSSROADS PREPARTORY ACADEMY
High School Diploma
Janae Sudduth