Microsoft Word
Janae Sutton
Gainesville,FL
It's fine to celebrate success but it is more important to heed the lessons of failure.
Bill Gates
Summary
Proven track record in enhancing cleanliness and customer satisfaction, demonstrated during the tenure at Grosvenor. Skilled in safe chemical handling and fostering teamwork, I've led initiatives that significantly improved sanitation standards and efficiency. The adaptability and focus on health and safety compliance have consistently contributed to surpassing employer expectations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Language
Work History
Housekeeper
Grosvenor
Gainesville, FL
01.2024 - 06.2024
- Disinfected and mopped 4-5 bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Self-motivated, with a strong sense of personal responsibility.
Sanitation Lead
Fayette Trusted Sanitation Solutions
Opelika, AL
07.2019 - 12.2023
- Developed a strong understanding of company-specific requirements and standards for sanitation, leading to consistently high-quality results.
- Optimized cleaning processes by evaluating effectiveness, identifying areas for improvement, and implementing necessary changes.
- Evaluated employee performance within the sanitation department, providing feedback and guidance as needed to maintain high standards of service excellence.
- Ensured compliance with food safety regulations by conducting thorough equipment inspections and maintenance.
- Supervised and directed daily work of a team of 5 sanitation personnel.
- Maintained a safe work environment by promptly addressing any identified hazards or concerns.
Customer Service Representative
GCS
11.2018 - 05.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to 40-50 customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
CSR 1
TSYS Call Center
06.2018 - 10.2018
- Managed 50-100 high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Clothes Runner
TJMAXX
08.2017 - 12.2017
- Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
- Managed time efficiently while juggling multiple 4-8 duties under tight deadlines, resulting in consistent performance.
- Demonstrated adaptability in performing various tasks as needed, ensuring seamless workflow.
- Provided excellent customer service when interacting with clients, fostering positive relationships.
Frozen and Dairy Associate
Walmart Market
04.2016 - 08.2016
- Ensured product freshness by routinely rotating items and removing expired goods from shelves.
- Assisted customers with locating products, providing knowledgeable recommendations based on their needs.
- Improved workflow efficiency by coordinating with colleagues to divide responsibilities during peak periods.
- Participated in ongoing training and development opportunities to stay current with industry trends and enhance overall performance as Frozen and Dairy Associates.
- Enhanced customer satisfaction by promptly and accurately stocking frozen and dairy products.
STOW/ICQA Warehouse Associate
Amazon Fulfillment Center
09.2015 - 12.2015
- Supported continuous improvement initiatives by identifying areas for potential enhancement within warehouse operations.
- Utilized warehouse management systems to track inventory levels, locations, and movement throughout the facility.
- Streamlined order fulfillment with efficient picking, packing, and shipping tasks.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Handled day-to-day shipping and receiving overseeing more than 200 packages per day.
Cashier and Stocker
Dollar General Store
04.2015 - 09.2015
- Greeted 100-400 customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Consistently lifted materials weighing as much as 50 pounds.
Cashier/Overnight Stocker
Walmart
01.2010 - 12.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Inspected inventory to identify shortages and maintain consistent inventory.
- Lifted up to 20-25 pounds at once and used forklift to move heavier loads.
Education
No Degree - Criminal Justice
05.2012
No Degree - Criminal Justice
08.2009
High School Diploma -
05.2009
Skills
- Teamwork
- Housekeeping
- Cleaning and organizing abilities
- Customer Service
- Health and safety compliance
- Physically strong
- Supply Stocking
- Safe Chemical Handling
- Supply Restocking
- OSHA Compliance
- Cleaning Protocols
- Adaptable and Flexible
- Productivity and Time Management
Timeline
Housekeeper - Grosvenor
01.2024 - 06.2024
Sanitation Lead - Fayette Trusted Sanitation Solutions
07.2019 - 12.2023
Customer Service Representative - GCS
11.2018 - 05.2019
CSR 1 - TSYS Call Center
06.2018 - 10.2018
Clothes Runner - TJMAXX
08.2017 - 12.2017
Frozen and Dairy Associate - Walmart Market
04.2016 - 08.2016
STOW/ICQA Warehouse Associate - Amazon Fulfillment Center
09.2015 - 12.2015
Cashier and Stocker - Dollar General Store
04.2015 - 09.2015
Cashier/Overnight Stocker - Walmart
01.2010 - 12.2014
Columbus Technical College - No Degree, Criminal Justice
Voorhees College - No Degree, Criminal Justice
Central High School - High School Diploma,
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
N/A
Affiliations
- N/A
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Supervised team of 5 staff members.
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteImportant To Me
Work-life balanceCareer advancementHealthcare benefitsFlexible work hoursPersonal development programsCompany CulturePaid sick leaveTeam Building / Company RetreatsPaid time off401k matchSoftware
Microsoft Excel
Microsoft Powerpoint
Microsoft Office
Interests
Raising my son
Reading
Traveling
Physically Demanding Work
Learning New Task
Meeting New People
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