Janae Townsend
Philadelphia,PA
Summary
Junior at North Carolina Agricultural and Technology State University known for confidence and passion for learning. Ambitious and driven with exceptional communication and leadership skills.
Overview
4
4
years of professional experience
Work History
Patient Care Taker
Believe Home Care
Philadelphia, PA
06.2024 - Current
- Collaborated with other care providers, such as physicians and nurses, to ensure clients receive the best possible care.
- Developed and implemented personalized care plans according to patient requirements, resulting in improved health outcomes.
- Administered medication as prescribed and recorded changes in patient condition.
- Provided emotional and practical support to patients, resulting in a reduction in feelings of isolation.
- Utilized strong organizational skills to keep patient records up to date and accurate.
- Identified and reported any health and safety risks to ensure a safe working environment.
Cashier and Cook
Sodexo Dining
Greensboro, NC
01.2023 - Current
- Greet customers entering the store, and respond promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operates the cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Work a flexible schedule with extra shifts to meet business needs.
- Maintain clean and organized work areas at all times to bring safety and quality to the food preparation process.
- Prepare multiple orders simultaneously during peak periods with a high accuracy rate, maximizing customer satisfaction and repeat business.
Host and Front Desk
Dave & Buster's
Philadelphia, PA
11.2021 - 07.2024
- Use quick responses and dynamic service skills to build relationships with patrons and improve customer retention rates.
- Answer the multi-line phone system to respond to inquiries and transfer calls to the correct departments and personnel.
- Develop and maintain positive relationships with guests for satisfaction.
- Greet guests at the front desk and engage in pleasant conversations while managing the check-in process.
- Train new staff members in customer service techniques.
- Greet customers warmly upon arrival and provide a friendly and warm presence throughout the dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed customers of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers in keeping the dining area ready for every guest.
Cashier and Cook
Wendy's
Philadelphia, PA
12.2020 - 07.2021
- Welcomed customers entering the store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated the cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked a flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
Education
Bachelor of Arts - Criminal Justice
North Carolina A & T State University
Greensboro, NC05-2026
High School Diploma -
Hill Freedman World Academy
Philadelphia, PA06-2022
Skills
- Effective Troubleshooting
- Prioritization and Scheduling
- Leadership
- Adaptability
- Communication
- Effective Team Collaboration
- Conflict Resolution
- Decision Making
Internship
Intern at Montgomery Courthouse, May 2024-August 2024
Norristown, PA
- Observed court proceedings, including trials, hearings, and motions, gaining insight into judicial processes and courtroom etiquette.
- Drafted legal documents and reports under supervision, contributing to case preparation and decision-making.
- Organized and maintained legal files, ensuring accurate and timely access to documents for court proceedings.
- Interacted with attorneys, court staff, and the public, enhancing communication and professional skills in a legal environment.
- Gained exposure to a variety of legal areas, including criminal, civil, family, and probate law.
- Assisted in managing case dockets, ensuring timely scheduling and notification for court appearances and filings.
- Collaborated with legal clerks and administrative staff to streamline court operations and case file organization.
- Conducted fact-checking and verified legal citations in court documents to ensure accuracy and compliance.
Timeline
Patient Care Taker
Believe Home Care
06.2024 - Current
Cashier and Cook
Sodexo Dining
01.2023 - Current
Host and Front Desk
Dave & Buster's
11.2021 - 07.2024
Cashier and Cook
Wendy's
12.2020 - 07.2021
Bachelor of Arts - Criminal Justice
North Carolina A & T State University
High School Diploma -
Hill Freedman World Academy
Similar Profiles
Jubaleigh SmithJubaleigh Smith
In Home Care Giver at Believe Home CareIn Home Care Giver at Believe Home Care
Leonna BrownLeonna Brown
Caregiver at Believe Home CareCaregiver at Believe Home Care
Rebecca DiarteRebecca Diarte
Caregiver at Becky Home Care,Bella Home Care, G&K Home Care,Caregiver at Becky Home Care,Bella Home Care, G&K Home Care,