JANAE TRUESDALE
Rego Park,NY
Summary
Goal-oriented project coordinator and programs specialist dedicated to high levels of customer satisfaction and meeting aggressive business goals. Passionate and motivated with specialized knowledge in project coordination, event production, data management, and performing administrative tasks.
Overview
11
11
years of professional experience
Work History
Teaching & Learning Associate & Mentor
SPONSORS FOR EDUCATIONAL OPPORTUNITY (SEO)
02.2023 - Current
- Manages data within various Google Suite applications that involves data tracking, project coordination, & event planning
- Serves as a liaison between operations staff & instructors for Saturday programming. This involves implementing appropriate absence protocols and serving as a resource for all instructors in regards to matters re: curriculum and teaching resources.
- Works as a mentor within SEO's mentorship cohorts. This includes attending virtual & in person programming sessions and providing academic resources and guidance to my assigned mentee.
- Works with the Scholars & Mentorship program to provide feedback for programming curriculum ideas as well as assists with SEO Scholars weekend activities
Fundraising Events Development Programs Specialist
MEMORIAL SLOAN-KETTERING CANCER CENTER
08.2021 - Current
- Assists the Vice President and various teams with event coordination and production efforts to fundraise for rare cancer research
- Attends various events across the US and is responsible for various event production tasks including social media duties, donations assistance, etc
- Communicates daily with procurement and supply chain by compiling and analyzing budget data, submitting contract requests and purchase orders, and ordering procurement supplies for various development teams
- Controls data management for weekly team updates, VP portfolio reviews, Senior Leadership quarterly goals, payroll entry, etc
- Created a new efficient onboarding process for new employees that enhanced efficiency by 90% which includes: coordinating all new hire meetings, providing onboarding and training documentation to managers, updating primary shared documents created in coordination with the training team, ordering supplies, etc
- Operates within multiple systems and senior level managers’ calendars to support my teams’ efforts of working with constituents, donors, fundraisers, and external companies
- Works with various types of software including CRM and JIRA to research and update constituent data
- Works closely with donors & internal/external parties and handles a high volume of matching gift requests from various donors and companies
- Serves as a facilitator and Captain for the Kid’s Walk event within pediatric research, a Board member of the Equality, Diversity, and Inclusion committee as well as provides support to the Cultural Working Group to enhance teamwork building within our Work from Anywhere and remote working lifestyle.
Pathology IT Project Coordinator
Memorial Sloan Kettering Cancer Center
01.2020 - 08.2021
- Coordinated team meetings & worked closely with pathologists & team members to contribute to the overall structure of improving pathology, histology, hematology, cytology, and cytogenetics systems
- Worked with multiple outside vendors that collaborated with data analysts & managers to coordinate team tasks and initiate follow up protocols
- Assisted with recruitment for positions on the team & kept track of interviewees’ data, sends recruitment emails, & assists with on boarding
- Created and maintained all department documentation for Quality Assurance purposes
- This included Standard of Procedures, meeting minutes, internal & external audits, employee training & evaluation documentation, etc
- Monitored shared calendar & multiple calendars to approve vacation requests, schedule meetings, and submit payroll
- Managed various team projects and project tasks with team members to help them to meet their goals
- Evaluated invoices from external vendors and worked on approval and rectification of outstanding billing charges to report back to hospital billing for approval process
- Ordered department software and hardware for all employees.
Clinical Care Advisor
10.2018 - 01.2020
- Provided clinical advisement through a comprehensive review of medical reports, radiology scans, and pathology reports to assist patients with scheduling with appropriate providers
- Provided front-line customer service in a very busy call center that centered around time sensitive oncology patients & involved working closely with clinicians when escalating complex cases and discussing tough clinical decisions
- Exceeded productivity targets by 13% by handling every interaction in a timely manner and providing attentiveness and patience when assisting dissatisfied customers
- Worked closely with financial specialists to ensure patients were financially cleared and provided guidance throughout clearance process.
Senior Office Coordinator III
09.2013 - 09.2018
- Managed a heavy call and email volume for one of the busiest oncology practices in the hospital
- Provided quality customer service through the coordination of patient appointments in EPIC systems, EMR etc
- Streamlined waiting room activities by developing project proposals to improve patient satisfaction rates and meet their emotional needs
- Increased employee morale through a variety of initiatives, team building exercises, video & PowerPoint presentations, and meditation strategies
- Improved the efficiency of pathology submission processes by 75%
- Worked closely with research study assistants to improve the efficiency of scheduling clinical trial appointments and improved the scheduling timeframe by 20% with chemotherapy and radiology appointment coordination
- Performed clerical duties (faxing, mailing, drafting letters, and scanning records into patient's charts, submitting materials, order entry)
- Mentored new employees and served as a practice scenario training coordinator who provided feedback via role play and individual feedback sessions with the training team
- Recipient of MSKCC Excellence in Leadership Award & multiple Employee of the Month accolades
- Ambassador on the Patient Centered Fostering Warmth Committee & the Meditation & Emotional Well-Being Committee.
Education
MBA - Health Care Management
St. Joseph's University
New York05.2018
B.S - Health Services Administration
The City University of New York At Herbert H. Lehman College
New York05.2013
Skills
- Microsoft Office
- Project Planning
- Administrative Support
- Data Management
- Training and Development
- Customer Service
- Youth Development & Mentorship
- Event Coordination
Volunteer Experience
- Groove with Me Inc., Creative Writing & Dance Instructor, 09/2015, Current, Choreographs lyrical expression & jazz dance routines that help students with self-expression and recognizing the importance of words and communication in their daily lives, Teaches creative writing & poetry lessons in person and via Zoom to instill youth development and encourage connection with peers and a student’s own mental well-being, Creates a weekly online curriculum to foster student engagement and creativity through various creative pieces including dance videos, creative writing, poetry, teamwork, etc, Works with donors by attending events and spreading the word about the organization, Mentors at-risk youth in the Teen Leadership Committee by helping to foster positive relationships and teamwork through poetry and journal writing, Coordinates Young Professional’s Committee meetings which helps to organize events and raise money to continue to help lead youth on a successful career path
- IMentor, Mentor & Social Chair Committee, 08/2021, Current, Works one on one with a high school student to provide mentor services through weekly emails, pair events, and assistance with academic, financial, and career resources and research tools
Timeline
Teaching & Learning Associate & Mentor
SPONSORS FOR EDUCATIONAL OPPORTUNITY (SEO)
02.2023 - Current
Fundraising Events Development Programs Specialist
MEMORIAL SLOAN-KETTERING CANCER CENTER
08.2021 - Current
Pathology IT Project Coordinator
Memorial Sloan Kettering Cancer Center
01.2020 - 08.2021
Clinical Care Advisor
10.2018 - 01.2020
Senior Office Coordinator III
09.2013 - 09.2018
MBA - Health Care Management
St. Joseph's University
B.S - Health Services Administration
The City University of New York At Herbert H. Lehman College
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