Ja'Nae Tyler
Baltimore,MD
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Program Director
Baltimore Safe Haven
Baltimore, MD
07.2023 - Current
- Recruited, hired, trained, supervised, coached, evaluated, and disciplined personnel.
- Conducted needs assessments and developed program objectives.
- Compiled reports on program outcomes for internal and external stakeholders.
- Developed strategic plans to ensure successful program operations.
- Collaborated with external partners to leverage resources for the program's success.
- Created and implemented new policies and procedures for the program.
- Negotiated contracts with vendors as needed for supplies or services related to the program.
- Monitored performance metrics to evaluate effectiveness of programs.
- Implemented quality assurance protocols to ensure high-quality service delivery.
- Ensured compliance with organizational standards and applicable laws and regulations.
- Reviewed existing programs and identified areas of improvement or expansion.
- Oversaw administrative support staff to facilitate day-to-day program activities.
- Managed program operations and provided strategic leadership for workers.
- Collected key program data and analysis to support continuous improvement.
- Established strategy for program using evaluation outcomes and research to set goals and direction.
- Fostered community connections and networks, driving collaborations with local organizations and businesses.
- Monitored program operations for compliance with policies and procedures, applicable standards and relevant contractual policy.
- Initiated and set goals for programs according to strategic objectives of organization.
- Met regularly with program stakeholders to make program adjustments and assess progress.
- Wrote proposals and reports for general and specific program support.
- Supervised program and project managers to provide feedback and resolve complex problems.
- Coordinated with program managers and other stakeholders to create detailed implementation plans, milestones and risk mitigation protocols.
Workforce Development Coordinator
Us Helping Us, People Into Living
Washington , DC
04.2023 - 11.2023
- Designed training materials that effectively communicated key concepts related to workforce development.
- Collaborated with stakeholders from various departments to ensure successful implementation of workforce development activities.
- Established partnerships with educational institutions to offer additional resources for employees' continued learning and development.
- Developed procedures for tracking employee progress through different stages of their careers.
- Identified areas needing improvement in the organization's existing workforce development strategy and provided solutions accordingly.
- Developed and implemented workforce development programs to meet organizational needs.
- Worked with team to continuously improve career and placement opportunities for students.
- Monitored training costs to maintain training budget.
- Presented training information via role playing, simulations and team exercises.
- Mentored team members to succeed and advance within department and company.
- Oversaw training courses and promotional paths for professionals and leaders.
- Determined course objectives and found or wrote course materials to cover topics.
Chief of Staff
26 Health
Orlando, FL
12.2022 - 04.2023
- Coordinated with internal departments and external stakeholders to ensure successful execution of projects.
- Managed communications between the executive office, senior leaders, and other staff members.
- Created monthly reports summarizing progress towards achieving organizational objectives.
- Conducted research on relevant topics to inform decisions made by the executive team.
- Developed and implemented strategic plans for the executive team to achieve organizational goals.
- Drafted memos outlining key decisions taken by the executive office during meetings or discussions.
- Established protocols for handling confidential information related to decision-making processes in the executive office.
- Acted as a liaison between executives and other stakeholders when necessary.
- Prepared briefing materials ahead of important meetings or events attended by executives.
- Represented the executive office at public functions or meetings with external stakeholders.
- Planned and booked conference calls, meetings and webinars as well as associated travel arrangements.
- Prepared meeting agendas, notes and briefing materials.
- Analyzed financials to prepare for meetings and board-related obligations.
- Formulated high-level organizational strategy to collaborate with senior managers on projects and deliver organizational impact.
- Established comprehensive performance goals for organizational, unit, and staff levels, resulting in increase in task prioritization and execution.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
- Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
- Created and revised systems and procedures by analyzing operating practices, recordkeeping systems and forms control.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
Director of Operations
Baltimore Safe Haven
Baltimore, MD
09.2021 - 11.2022
- Established a robust framework for maintaining accurate records, ensuring compliance with accounting practices while increasing the efficiency of internal control services.
- Developed, recommended, implemented, and evaluated operational policies and procedures for all areas of responsibility
- Ensured compliance with local, federal and state regulations and laws governing business operations.
- Promoted high performance and continuous improvement culture by emphasizing the value of learning and commitment to quality.
- Led hiring and onboarding process for new staff and volunteers
- Created and executed training initiatives and team-building events to maximize staff potential
- Managed the delivery of training and development programs to ensure staff members' growth
- Established and monitored staff performance and development goals, assigned accountabilities, set objectives, established priorities, and conducted annual performance evaluations for all levels of the organization
- Collaborated with board members, executive directors, senior officers, and department directors to plan and execute the annual budget process
- Implemented a supportive and collaborative strategy for mentoring and developing staff members by delegating tasks effectively, defining objectives clearly, prioritizing activities efficiently, and assessing performance accurately.
- Served as a staff lead, overseeing drop-in center operations.
- Worked collaboratively with staff to enhance program operations, assess program objectives, and fulfill program deliverables
- Partnered with senior staff to successfully establish program partnerships and MOUs
- Ensured all programs have sufficient materials and resources for optimal operational efficiency.
- Extensive knowledge regarding the organization's mission, vision, programs and services.
- Directed multiple accounting functions such as accounts receivable management, accounts payable processing, payroll administration, bank record keeping and financial statement preparation
- Managed financial record-keeping system by accurately coding income and expenses.
- Developed and executed effective internal financial controls.
- Collaborated with senior leadership to optimize financial strategies such as spending, budgeting, cash flow management, and fundraising
- Delivered timely and accurate financial reports
- Served as a key contributor in devising and executing an effective development plan in partnership with top management
- Collaborated with Key stakeholders to enhance tracking of donor and grant income, streamline grant applications, and improve grant reporting.
Public Health Program Administrator
Pennsylvania Department of Health
Harrisburg, PA
01.2018 - 09.2021
- Developed Data-to-Care (D2C) policies and procedures
- Developed and implanted D2C pilot projects
- Oversaw the process for identifying people living with HIV that are 'out-of-care'
- Worked with local Health Departments to identify medical providers to partner with the D2C program
- Fostered collaborative relationships with neighboring Health Departments
- Oversaw all D2C programmatic activities
- Identified program expansion opportunities
- Identified capacity building opportunities related to D2C
- Assessed effective evidence-based interventions for the program
- Conducted quality assurance activities and led quality improvement projects
- Conducted yearly site visits to D2C funded county health departments in accordance to HRSA and Ryan Whyte standards
- Ensuring contractual agreements are met and provide technical assistance where needed
- Conducted yearly site visits to D2C funded county health departments in accordance with PADOH grant standards
- Ensuring contractual agreements and performance measures are met and provide technical assistance where needed
- Provided technical assistance on D2C-related issues and activities
- Nurtured coordination and collaboration with a variety of D2C partners/stakeholders
- Prepared reports for funders, stakeholders, and leadership on D2C activities (may be verbal, written or electronic)
- Coordinated activities closely with staff to generate relevant data to manage the project
- Participated on state and federal committees/workgroups
- Provided oversight of CQM activities in the interim of staff changes.
- Analyzed data from surveys, focus groups, interviews, or other sources to evaluate effectiveness of programs services.
- Developed and implemented program policies and procedures.
- Researched best practices in areas relevant to specific programs initiatives.
- Implemented quality assurance processes to ensure accuracy in data collection methods used by staff members working on various projects within the scope of the program.
- Developed strategies for improving service delivery mechanisms associated with programs activities.
- Drafted documents such as proposals, reports, presentations, memorandums or letters related to programs operations.
- Collaborated with other departments to ensure efficient operations of the program.
- Assessed performance outcomes against established goals and objectives of the program.
- Cultivated relationships with stakeholders including government officials and representatives from partner agencies involved in delivering services through the program.
- Provided administrative support for program planning, implementation, and evaluation activities.
- Spearheaded program planning and staff development to promote growth.
- Collected key program data and analysis to support continuous improvement.
Commissioner
Philadelphia office of Mayor Jim Kenny, Office of LGBT Affairs
Philadelphia, PA
04.2016 - 01.2018
- Attended community forums and meetings addressing community concerns
- Acted as a liaison between city residents, specifically LGBT folks and office of LGBT affairs
- Worked alongside the office's Executive Director to address community needs and concerns
- Attended regular meetings within the city government to address constituents concerns within the inner governmental affairs offices and the LGBT community at large
- Worked with local agencies and inner governmental agencies on LGBT Cultural humility (i.e
- Local police department)
- Assisted with resolving and defusing community tensions with local LGBT agencies and leadership
- Worked alongside office leadership and other commissioners to build a leadership pipeline
- Preparing aspiring LGBT leaders for positions on local LGBT agencies Boards of Directors.
Education
GED -
G.E.D
Philadelphia, PA12-2012
Some College (No Degree) - Bachelor of Science
Southern New Hampshire University
Skills
- Operations Oversight
- Strategic Planning
- Organizational Leadership
- Performance standards and analysis
- Policy Implementation
- Policy and procedure improvements
- Strategic leadership
- Business Management
Certification
- Maryland Department of Health; Certified Community Health Worker, 2023
- Baltimore City Health Department; Testing/Linkage to Care, 2021
- Philadelphia Department of Public Health; HIV/AIDS Counseling and Testing, 2012
- Philadelphia Department of Public Health; Regional Prevention Network Certification, 2012
- Becksford's Health Services; Phlebotomy Certified, 2012-2017
- Philadelphia Department of Behavioral Health and Intellectual Disability; Mental Health First Aid, 2015
- New York Department of Mental Health and Hygiene; Anti-Retroviral Treatment and Access to Services (ARTAS), 2017
Community Service
- Community Advisory Board, Member, Baltimore, MD, 2022, Present
- Baltimore City HIV Planning Group, Baltimore, MD, 2022, Present
- Board of Directors, President, Philadelphia, PA, 2020, Present, Doll House Project
- Board of Directors, Co-chair, Harrisburg, PA, LGBT Center of Central PA.
- Board of Directors Member, Harrisburg, PA, Pennsylvania Youth Congress
- Global Community Advisory Board Representative, 2016, 2018, Global HIV AIDS Network Coordination (HANC)
- University of Pennsylvania HVTN Community Advisory Board Representative, 2015, 2018, Global HIV Vaccine Trial Network Global Community Advisory Board
- Community Advisory Board, Co-chair, Philadelphia, PA, University of Pennsylvania, Perelman School of Medicine, HIV Vaccine Trials Unit
References
References available upon request.
Timeline
Program Director
Baltimore Safe Haven
07.2023 - Current
Workforce Development Coordinator
Us Helping Us, People Into Living
04.2023 - 11.2023
Chief of Staff
26 Health
12.2022 - 04.2023
Director of Operations
Baltimore Safe Haven
09.2021 - 11.2022
Public Health Program Administrator
Pennsylvania Department of Health
01.2018 - 09.2021
Commissioner
Philadelphia office of Mayor Jim Kenny, Office of LGBT Affairs
04.2016 - 01.2018
GED -
G.E.D
Some College (No Degree) - Bachelor of Science
Southern New Hampshire University
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