Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Janae Valentine

Columbus,OH

Summary

Engaging and patient customer service professional with 12+ years of experience responding to all types of customer inquiries. Eager to join a company to grow customer loyalty and maintain the highest level of customer service. In previous roles-maintained customer retention rate 45% above company average and received 99% positive customer survey results.

Overview

17
17
years of professional experience

Work History

Reconciliation Advisor

McKesson Corporation
Columbus, OH
05.2020 - Current
  • Make outbound phone calls to existing reconciliation customers to provide proactive, comprehensive account reviews to key contacts with the goal of delivering account status updates and addressing trends
  • Take inbound phone calls from existing customers to intake reported issues, provide consultative support, give direction and actionable feedback, and address reconciliation needs
  • Review assigned existing customer accounts to complete reconciliation tasks, research and resolve reported issues and requests, and complete necessary follow-up with customers.

National, Transportation Assistant

Youth Advocate Program
Columbus, OH
04.2019 - Current
  • Followed established routes with aid from GPS-equipped devices to safely navigate high-traffic areas and adhere to preset schedules
  • Performed all driving duties and passenger interaction with professionalism
  • Assisted passengers with disabilities and other physical issues in boarding and exiting to promote passenger safety.

Shift Manager

Arby's
Columbus, OH
04.2018 - 04.2020
  • Trained and mentored new employees to maximize team performance
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant
  • Kept employees operating productively and working on task to meet business and customer needs.

Patient Care Assistant

Ohio State Physicians
Columbus, OH
02.2018 - 04.2019
  • Maintained confidentiality of patient finances, records, and health statuses
  • Tracked all pending authorizations to resolve discrepancies and avoid revenue loss
  • Prepared files, letters, and notices

Claims Assistant

Sedgwick
Dublin, OH
10.2016 - 02.2018
  • Sets up and enters new claims into claims management system
  • Inputs and reviews notes/diaries in claims management system as
  • Answers and initiates telephone calls, sets up medical appointments, and may provide customer service as required

Call Center Team Lead

Garden City Group
Columbus
09.2014 - 10.2016
  • Generated reports detailing metrics such as call times and satisfaction ratings
  • Oversaw team of 12 agents focused on lawsuit calls
  • Responded to team support questions quickly to maintain call center efficiency.

Customer Service Representative

Express Scripts
Columbus, OH
11.2012 - 08.2014
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Call Center Team Lead

MetLife Auto & Home
Dayton, OH
09.2008 - 11.2011
  • Handled advanced issues with calm, knowledgeable and professional approach
  • Responded to team support questions quickly to maintain call center efficiency
  • Established open and professional relationships with team members which helped resolve issues and conflicts quickly

Education

No Degree - Business Management

Cincinnati State Technical And Community College
Cincinnati, OH
08.2024

High School Diploma -

Colonel White
Dayton, OH

Skills

  • MS Office
  • Customer Service
  • Communications
  • Team Management
  • Supervision
  • Quality Assurance
  • Case Management
  • Data Entry
  • Customer Account Management
  • Calm and Professional Under Pressure
  • Office Management
  • Customer Retention Strategies
  • Opening and Closing Procedures
  • Delegating Work

Timeline

Reconciliation Advisor

McKesson Corporation
05.2020 - Current

National, Transportation Assistant

Youth Advocate Program
04.2019 - Current

Shift Manager

Arby's
04.2018 - 04.2020

Patient Care Assistant

Ohio State Physicians
02.2018 - 04.2019

Claims Assistant

Sedgwick
10.2016 - 02.2018

Call Center Team Lead

Garden City Group
09.2014 - 10.2016

Customer Service Representative

Express Scripts
11.2012 - 08.2014

Call Center Team Lead

MetLife Auto & Home
09.2008 - 11.2011

No Degree - Business Management

Cincinnati State Technical And Community College

High School Diploma -

Colonel White

Similar Profiles

CREATE PROFILE
Janae Valentine