JANAE VAN RY
PROVO,UT
Summary
Extensive experience in customer service with a proven ability to establish rapport and maintain client satisfaction. Strong team player with a positive attitude and commitment to contributing to company success. Results-oriented with a passion for building relationships and fostering partnerships to drive business growth.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Handel's Homemade Ice Cream
Orem, UT
08.2024 - Current
- Craft ice cream with precision, ensuring high-quality taste and texture.
- Maintain strict hygiene and food safety standards, enhancing customer trust.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Assisted in developing strategic plans to enhance operational efficiency.
- Analyzed customer feedback to identify areas for service improvement.
- Oversaw inventory management processes to maintain accurate stock levels.
Executive Assistant to the President
Timpanogos Media
Cedar Hills, UT
09.2012 - 06.2025
- Support managerial tasks, improving scheduling efficiency and staff coordination.
- Coordinate contracts and document management, enhancing operational efficiency.
- Submit ads and nurture client relationships, boosting brand visibility.
- Manage accounts receivable, significantly reducing outstanding balances.
- Streamline office processes, achieving measurable improvements.
- Organize president's schedule, ensuring timely deadline adherence.
Retail Associate
Colby and Claire
American Fork, UT
10.2023 - 03.2025
- Assisted customers with product selection, boosting sales and enhancing customer satisfaction.
- Managed inventory efficiently, ensuring optimal stock levels and reducing shortages.
- Collaborated with team to implement new display strategies, increasing foot traffic.
- Resolved customer issues promptly, improving store reputation and loyalty.
- Processed transactions accurately, maintaining financial integrity and trust.
Optical Technician
Excel Eye Center
Provo, UT
01.2011 - 01.2013
- Assess patient vision and eye pressure, ensuring accurate results for effective treatment.
- Compile comprehensive health histories to support personalized patient care plans.
- Efficiently manage contact lens orders, ensuring timely delivery, and patient satisfaction.
- Coordinate patient appointments, optimize the clinic schedule, and enhance service flow.
Hostess
Highland Gardens
American Fork, UT
01.2009 - 11.2011
- Coordinated wedding setups, ensuring seamless events.
- Facilitated clear communication with bridal parties.
- Enhanced event satisfaction through attentive service.
- Handled customer inquiries and resolved minor issues efficiently.
- Maintained cleanliness and organization.
Teller & Customer Service Representative
Central Bank
Provo, UT
01.2008 - 01.2008
- Opened and serviced new customer accounts, enhancing client satisfaction and retention.
- Processed loans efficiently, ensuring compliance, and timely approvals.
- Collected insurance for loan collateral, minimizing financial risk for the bank.
- Balanced vault and teller drawers accurately, maintaining financial integrity.
- Managed bank opening and closing procedures, ensuring security and operational readiness.
Education
Some College (No Degree) - DEAF STUDIES
Utah Valley University
Orem, UtahSkills
- Self-starting
- Contract administration
- Microsoft office expertise
- Organizational skills
- Verbal communications
- Written communications
- Inventory management
- Retail operations management
- Orientating and training
- Budgeting and finance
- Operational efficiency
- Client relationship management
- Attention to detail
References
- Steve Webber, Timpanogos Media, 801-369-3029
- Tina DeWitt, Colby and Claire, 801-318-0010
- Addalice Flores, Handel's Ice Cream, 801-762-9308
Languages
American Sign Language, Proficient
Timeline
Assistant Manager
Handel's Homemade Ice Cream
08.2024 - Current
Retail Associate
Colby and Claire
10.2023 - 03.2025
Executive Assistant to the President
Timpanogos Media
09.2012 - 06.2025
Optical Technician
Excel Eye Center
01.2011 - 01.2013
Hostess
Highland Gardens
01.2009 - 11.2011
Teller & Customer Service Representative
Central Bank
01.2008 - 01.2008
Some College (No Degree) - DEAF STUDIES
Utah Valley University