Janae White
Fort Worth,TX
Summary
Dedicated and results-driven office manager with experience streamlining office operations and enhancing productivity and optimizing administrative processes in a medical office environment, while providing excellent customer service and quality patient care.
Overview
11
11
years of professional experience
Work History
Administrative Coordinator
Smart Choice Home Healthcare Services
Youngstown, OH
11.2020 - 04.2024
- Manage patient records, handling payrolls, billings, develop reports, and office budgets
- Ensured smooth transition and skill development for new team members through comprehensive onboarding and training programs.
- Evaluate staff to ensure state and federal compliance guidelines are being upheld
- Track and verify employee licensing
- Utilize patient’s electronic health records to code medical procedures for accurate billing
- Interpret and explain insurance plan including adjustments and co-payments
- Managed and monitored outstanding patient invoices
- Managed the procurement of office supplies, including medical equipment
- Correspond to escalated patient and or employee concerns
- Successfully oversaw the coordination and management of multiple projects.
Training Director
New Centruy Homecare
Youngstown , OH
05.2016 - 10.2020
- Developed and implemented training programs to ensure employees had the necessary skills to perform their job duties.
- Conducted regular assessments of existing training programs to identify areas for improvement and development opportunities.
- Provided feedback and guidance on employee performance to supervisors and managers.
- Created, edited, and updated course materials for all training sessions.
- Assisted in the development of onboarding processes for new hires.
- Planned and organized webinars, seminars, workshops, conferences, and other events related to employee training initiatives.
- Maintained a database of all employees' training records including certifications and qualifications.
- Organized instructor-led classes as well as online courses for employees at various levels within an organization.
- Instructed students in proper CPR techniques, including chest compressions and rescue breathing.
Sr. Customer Representative
Verizion Wireless
Columbus , OH
01.2013 - 04.2016
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Researched customer accounts for any discrepancies or outstanding payments.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
Education
High School Diploma -
East High School
Youngstown, OH06-2012
Skills
- SAP
- Epic
- QuickBooks
- Microsoft Office Suites
- PCC
- Net suite
- Data Entry
- Appointment Scheduling
- EHR
- Time Management
- Accounting ledger management
- Employee Records Management
Timeline
Administrative Coordinator
Smart Choice Home Healthcare Services
11.2020 - 04.2024
Training Director
New Centruy Homecare
05.2016 - 10.2020
Sr. Customer Representative
Verizion Wireless
01.2013 - 04.2016
High School Diploma -
East High School
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