Janae Wiggins

taking inbound and outbound calls for several specialty departments. Working the in baskets.

Scheduling patients and rescheduling patients. Working offline tasks.

Did the daily schedule. Took care of call outs. Added PTO requests.

worked the call Pod emails from PSR's and clinical feedbacks.

worked on daily reports to send out end of day.

Helped with any questions or concerns in the call pod's.

When needed, answered incoming calls.

listened to PSR calls to grade.

Also helped at check in when short staffed.

Took inbound patient calls for several specialty departments.

Calls consisted of scheduling patients, sending refill requests, making sure the patient isnt in need of labs or xrays.

worked offline tasks such as combing the providers schedules, directbook. Worked non-con tasks.

I provided uniforms and gear to new and current officers. I help manage the phones. I am proficient with gathering all new hire information and entering it in the system. I consider myself a Jack of all trades. You show me once maybe twice and I’ve got it. Data entry when needed

I started out as the receptionist, answering multiple phone lines, assisting the sales staff and the owners. About a year later, I moved to the operations department. Pulled and processed orders for customers. Shipped and received orders. Three years later I moved up to the sales floor. I help walk in customers, phone orders and cold call new possible customers. I also count and deposit the tills each morning.

The first year, I worked in the loan center. I took payments over the phone. I called customers on past due accounts. After a year at the loan center, I moved to a Seafirst branch and became a teller.

I worked inside sales for commercial and industrial lighting companies such as Boeing, Ski areas and large warehouse's. Taking phone orders and processing faxed orders. I would occasionally run the office when the boss was out of town