Summary
Overview
Work History
Education
Skills
Assessments
Personal Information
Timeline
Generic

Janae Wilcox

Port Richey,Florida

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

13
13
years of professional experience

Work History

Housekeeper

Blue Lemon Cleaning Company
10.2021 - Current
  • Enhanced client satisfaction by providing thorough and meticulous cleaning services catered to individual needs.
  • Reduced allergens in living spaces through regular dusting, vacuuming, and mopping for improved air quality.
  • Maintained a high level of hygiene in clients'' homes by sanitizing surfaces and disinfecting high-touch areas.
  • Streamlined cleaning processes with the use of efficient tools, techniques, and eco-friendly products.
  • Boosted client retention rate with consistent delivery of high-quality cleaning services tailored to each household.
  • Collaborated with team members to complete large-scale cleaning projects efficiently and effectively.
  • Managed inventory of cleaning supplies for optimal usage, reducing waste and saving costs.
  • Increased client referrals by consistently exceeding expectations through attention to detail and professionalism.
  • Provided flexible scheduling options for clients, ensuring timely completion of all tasks without compromising quality.
  • Offered specialized deep-cleaning services that revitalized living spaces, increasing overall home comfort.
  • Adhered strictly to safety protocols while using chemicals or equipment, minimizing risks of accidents or injuries.
  • Provided exceptional customer service by addressing concerns promptly and adapting services based on feedback received from clients.

Server/Hostess/ToGo Specialist

Chilli's Bar & Grill
07.2019 - 04.2022
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Domestic Engineer

Home
07.2017 - 07.2019
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.

Teller I

SunTrust Bank
05.2016 - 07.2017
  • Process standard teller transactions for customers including serving clients accounts, accepting loan payments, cashing checks, handling night deposits, and correcting discrepancies
  • Demonstrated outstanding customer service, resolved customer concerns and helped build customer loyalty
  • Managed my personal goals aside from the companies, for example, 100% customer service surveys and achieving referral production
  • Promoted the benefits of our company's products rather than the basic information in order to build a better relationship with customers and match them with a product based on their own individual needs.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.

Sales Associate

Kohl's
05.2016 - 02.2017
  • Operate cash registers and manage financial transactions while also keeping cash drawers in balance at all times
  • Achieve established personal goals while contributing to achieving store goals.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

Admin Assistant/Security Officer

G&F Security Company
10.2010 - 04.2016
  • Arranged for conferences and meetings
  • Calculated hours and submitted payroll to ensure timely distribution of funds
  • Created invoices weekly using Excel spreadsheets
  • Created a filing system exclusively for all sensitive information used throughout the agency and maintained accurate personnel records for new and existing employees
  • Provided time sensitive documents to managers for daily review
  • Engaged in fire / evacuation alarm test drills with 100% accuracy that resulted in ongoing compliments from client site upper management
  • Maintained a safe and secure environment for customers and employees by patrolling and monitoring premises
  • Answered phones, monitored closed circuit television systems, and alarms
  • Handled security issues and/or emergency situations appropriately and in a timely manner
  • Reported safety concerns and unusual circumstances both verbally and in written reports.
  • Supervised daily shift changes for security personnel, ensuring seamless transition between teams for consistent coverage.
  • Assisted with the onboarding process for new security officers, providing guidance and mentorship to ensure full understanding of job responsibilities.

Education

College Prep -

Hope High School AOIT
Providence, RI
06.2011

College Prep -

Pensacola Christian Academy Online
Providence, RI
05.2008

Skills

  • Waitressing/Bartending Abilities (3 years)
  • Microsoft Office Proficient (10 years)
  • Administrative Assistant (7 years)
  • Customer Service Skills (8 years)
  • Food Service
  • Restaurant Experience
  • Serving Experience
  • Cash Handling
  • Host/Hostess
  • Microsoft Excel
  • Cleaning Techniques
  • Teamwork

Assessments

  • Administrative Assistant/Receptionist, Proficient, 08/01/20, Using basic scheduling and organizational skills in an office setting.
  • Filing & Organization, Proficient, 07/01/19, Arranging and managing information or materials using a set of rules.

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Housekeeper

Blue Lemon Cleaning Company
10.2021 - Current

Server/Hostess/ToGo Specialist

Chilli's Bar & Grill
07.2019 - 04.2022

Domestic Engineer

Home
07.2017 - 07.2019

Teller I

SunTrust Bank
05.2016 - 07.2017

Sales Associate

Kohl's
05.2016 - 02.2017

Admin Assistant/Security Officer

G&F Security Company
10.2010 - 04.2016

College Prep -

Hope High School AOIT

College Prep -

Pensacola Christian Academy Online
Janae Wilcox