Janaea Coleman
Atlanta,Georgia
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring over 10 years of relevant work experience to a great team.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
The Plus Group Staffing / Cubic Corporation
12.2019 - 08.2024
- Provided professional, knowledgeable and courteous support to all cardholders, patrons and transit operators.
- Followed all established policies, procedures and written/verbal instructions.
- Processed payments via online system for customers.
- Maintained accounts and confirmed account compliance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Registration Associate
Alta Bates Summit Medical Center (Select Staffing)
05.2016 - 03.2020
- Observed and Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
- Collaborated with medical staff to ensure prompt scheduling and coordination of patient appointments.
- Worked diligently to meet or exceed departmental goals for registration completion rates, contributing positively to the organization''s overall efficiency.
- Provided exceptional support to 50 or more patients in understanding their insurance benefits, payment expectations, and financial assistance opportunities when necessary.
- Verified insurance eligibility and obtained necessary authorizations for services, reducing billing errors.
- Coordinated with other departments such as billing and admissions to ensure seamless transfer of patient information throughout their treatment journey within the facility.
Clinical Secretary / Patient Intake Coordinator
Morton Bakar Center (Aerotek Staffing Agency)
05.2014 - 07.2016
- Reduced 50 or more patient wait times (daily) with effective coordination of appointments and resources.
- Collaborated with other departments to resolve issues that impacted overall clinic performance or patient care quality.
- Maintained patient privacy by strictly adhering to HIPAA regulations during all interactions with patients and their records.
- Fostered strong relationships with patients, providing empathetic support during their visits while addressing any concerns they may have had about their care plans.
- Continuously updated knowledge of medical terminology and coding practices to ensure accurate documentation for billing purposes.
Medical Receptionist / Patient Access Representative
MGA Healthcare
05.2009 - 05.2013
- Confirmed insurance coverage and obtained authorizations for 50 or more patients.
- Initiated and executed daily medical record maintenance while maintaining patient confidentiality.
- Scheduled patient appointments when needed.
- Interviewed patients and families to obtain complete and accurate demographic and financial information.
- Served as liaison between patient and department staff.
- Guided 50 or more patients through Admissions Process.
- Protected facilities financial integrity by discussing payment options thoroughly, efficiently and discreetly.
- Reviewed records for completeness, accuracy, and compliance with regulations.
- Processed patient admission and or discharge documents.
- Planned, developed, maintained and operated a variety of health record indexes or storage/retrieval systems to collect, classify, store, or analyze information.
- Entered data, such as demographic characteristics, history and extent of disease, diagnostic procedures, or treatment into computer.
- Resolved or clarified codes or diagnoses with conflicting, missing, or unclear information by consulting with doctors or others or by participating in the coding team's regular meetings.
- Compiled medical care and census data for statistical reports on diseases treated, surgery performed, or use of hospital beds.
- Assisted in the coordination, prioritization and completion of front-end patient registration activities ranging from pre-registration through discharge in the Patient Access Services Department.
- Prioritized work for optimal reimbursement and to avoid financial risk to both patient and hospital.
- Ensured all insurance requirements are met prior to or on the date of service and informs patients of their financial liability and collects liability due.
- Maintained knowledge of multiple department system applications utilized by Patient Access.
- Familiar with and adheres to all state and federal regulations such as HIPPA etc.
- Obtained appropriate signature(s) and scanned all appropriate documents (Admission/Registration Agreement, Notice of Privacy Practice, and Important Message from Medicare, etc.) to proper departments as needed.
Education
Certificate -
Penn Foster College
Scottsdale, AZ01.2025
Associate of Arts - Business Administration
College of Alameda
Alameda, CA06.2015
Skills
- Insurance Verification
- Patient Registration, Admissions and Discharge
- MS Office
- Medical terminology knowledge
- Patient confidentiality
- Appointment Scheduling
- Call center experience
- Healthcare industry understanding
- Medical billing knowledge
- Policy Adherence
- HIPAA Compliance
- Customer Service
- Administrative Support
Certification
- Basic Life Support Certification (BLS)
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Timeline
Customer Service Representative
The Plus Group Staffing / Cubic Corporation
12.2019 - 08.2024
Registration Associate
Alta Bates Summit Medical Center (Select Staffing)
05.2016 - 03.2020
Clinical Secretary / Patient Intake Coordinator
Morton Bakar Center (Aerotek Staffing Agency)
05.2014 - 07.2016
Medical Receptionist / Patient Access Representative
MGA Healthcare
05.2009 - 05.2013
Certificate -
Penn Foster College
Associate of Arts - Business Administration
College of Alameda
- Basic Life Support Certification (BLS)
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
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