Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Janaee Green

Chicago,IL

Summary

Dynamic customer service professional with extensive experience at the United States Postal Service, adept at problem resolution and fostering team collaboration. Enhanced customer satisfaction through effective complaint handling and optimized order fulfillment processes. Proficient in CRM systems, demonstrating a commitment to quality assurance and continuous improvement in service delivery.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

19
19
years of professional experience

Work History

Customer Service Associate &Distribution

United States Postal Service
11.2021 - 01.2025
  • Boosted customer satisfaction by ensuring timely and accurate order fulfillment and delivery.
  • Received loads, checked merchandise and tagged with warehouse IDs.
  • Facilitated cross-training initiatives within the distribution center team to promote flexibility, adaptability, and enhanced skill sets among staff members.
  • Minimized product damage or loss through careful handling, appropriate packaging techniques, and adherence to storage guidelines.
  • Inspected merchandise for damage and discrepancies with documentation.
  • Streamlined loading process for outbound shipments while adhering to weight restrictions and load balance specifications set forth by carriers or regulatory agencies.
  • Prepared boxes, pallets and crates for outgoing shipments.
  • Prioritized and rearranged tasks to meet changing demands.
  • Maximized workforce productivity through effective communication of daily goals, priorities alignment, and performance feedback discussions among team members.
  • Documented inventory movements in WMS using handheld scanners.
  • Ensured compliance with applicable regulations regarding shipment documentation, hazardous material handling, and carrier requirements.
  • Optimized space utilization within the warehouse through strategic organization of products and materials.
  • Supported sustainability initiatives by actively participating in recycling programs and reducing waste within the distribution center operations.
  • Maintained high levels of inventory accuracy through diligent cycle counting, verification, and reconciliation efforts.
  • Enhanced distribution center safety by conducting regular inspections, identifying hazards, and implementing corrective actions.
  • Facilitated smooth transitions during peak seasons with efficient allocation of resources and personnel adjustments.
  • Collaborated effectively with other departments such as purchasing and customer service to address inventory discrepancies or order issues, resulting in improved inter-departmental cooperation.
  • Assisted in maintaining optimal staffing levels by participating in recruitment, training, and development of new team members.
  • Reduced order processing times through effective coordination with team members and cross-functional departments.
  • Collaborated with team members to meet daily production goals and deadlines.
  • Fostered culture of continuous improvement, leading initiatives for workflow optimization.
  • Supported successful audits through meticulous record-keeping and inventory management.
  • Enhanced team productivity with structured training sessions on latest distribution methods.
  • Improved safety standards by conducting regular checks and updating safety protocols.
  • Increased accuracy of inventory tracking with adoption of RFID technology.
  • Pioneered cross-training program, enhancing team flexibility and reducing downtime.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Handled billing and payment issues by following guidelines and resolving disputes.
  • Reduced issue resolution time by streamlining communication between departments.
  • Improved customer experience by maintaining high level of product knowledge and sharing it effectively.
  • Streamlined customer service processes to reduce wait times and improve service quality.
  • Enhanced customer loyalty by providing empathetic and efficient resolution to issues.
  • Assisted customers in navigating company's products and services, enhancing their overall experience.
  • Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
  • Implemented new CRM system to better track customer interactions and outcomes.
  • Conducted customer feedback surveys to gather insights and identify areas for improvement.
  • Trained new associates in customer service protocols, elevating overall team's performance.
  • Fostered positive team environment, contributing to higher staff retention rates.
  • Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
  • Increased team productivity with effective communication and coordination of tasks.
  • Maintained detailed record of customer interactions, ensuring accountability and follow-up.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Responded proactively and positively to rapid change.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Maintained up-to-date knowledge of product and service changes.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Promptly responded to inquiries and requests from prospective customers.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Met customer call guidelines for service levels, handle time and productivity.

Home Care Aide

Catholic Charities Home Care Department
11.2005 - 10.2019
  • Provided companionship to patients, fostering positive relationships and emotional wellbeing.
  • Assisted patients with daily living activities, promoting independence and quality of life.
  • Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Delivered skilled personal care assistance such as bathing, grooming, dressing, toileting support which enhanced hygiene levels for patients.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Conducted routine health monitoring, including vital signs and symptom tracking, reporting any changes to healthcare professionals promptly.
  • Utilized adaptive equipment as needed to assist patients in completing daily tasks safely and effectively.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Promoted mental stimulation by engaging patients in meaningful conversations and recreational activities tailored to their interests.
  • Assisted disabled clients to support independence and well-being.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Managed medication schedules for patients, ensuring proper administration and adherence to prescribed treatments.
  • Facilitated transportation for medical appointments and errands, supporting patient mobility and access to necessary services.
  • Enhanced patient comfort by providing attentive and personalized home care services.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Increased family satisfaction by maintaining open communication about patient progress and needs.
  • Improved overall patient health through the implementation of proper nutrition plans and meal preparation assistance.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Collaborated with healthcare team members to develop comprehensive care plans tailored to individual patient needs.
  • Maintained detailed patient records, contributing to efficient care coordination among healthcare team members.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Regularly participated in ongoing training sessions which contributed towards staying updated on relevant industry trends leading to improved performance.
  • Ensured patient safety by conducting regular home assessments, identifying potential hazards and implementing corrective measures.
  • Responded promptly during emergency situations following established protocols that ultimately kept the clients safe from harm.
  • Coordinated with medical professionals during home visits ensuring seamless continuation of prescribed care plans.
  • Increased medication and medical terminology knowledge through research and continuing education.
  • Provided mobility assistance such as walking and regular exercising.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Developed individual care plans for clients based on specific needs.
  • Provided transportation and appointments management.
  • Followed nutritional plans to prepare optimal meals.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Transported clients for medical and personal outings.
  • Utilized universal precautions and infection control principles in all aspects of care.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
  • Improved patients' comfort with massage and application of topical treatments.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Developed and implemented care plans for clients.
  • Provided direct personal care and administrative services to clients.
  • Assisted with end-of-life care.
  • Researched and recommended community resources to meet clients' needs.
  • Constructed cognitively stimulating activities.
  • Scheduled and coordinated medical appointments.
  • Administered medications in accordance with doctor's instructions.
  • Documented vital statistics and coordinated with health care providers.

Education

High School Diploma -

Englewood Technical Prep Training Acad High School
Chicago, IL
06-2003

Skills

  • Customer service
  • Customer support
  • Problem resolution
  • Team collaboration
  • Customer complaint resolution
  • Product knowledge
  • Complaint handling
  • Complex Problem-solving
  • Guest services
  • Stock replenishment
  • Assertiveness
  • Customer relationship management (CRM)
  • POS system operation
  • Product and service solutions
  • Refunds and exchanges
  • Quality assurance
  • Inventory control
  • Multi-line phone systems
  • Clerical support
  • CRM software
  • Safety regulations
  • Cross-functional team collaboration
  • [Software] CRM system proficiency
  • Complaint escalation
  • MS office proficiency
  • Support case resolution
  • Hospitality and accommodation
  • Point of sale systems
  • Inbound and outbound calling
  • Calm and professional under pressure
  • Teamwork and collaboration
  • Computer skills
  • Data entry
  • Relationship building
  • Calm under pressure
  • MS office
  • Customer relations
  • Understanding customer needs
  • Issue and complaint resolution
  • Retail store support
  • Customer data confidentiality
  • Microsoft office
  • Work prioritization
  • Sales transactions
  • Transaction processing
  • Store maintenance
  • Complaint resolution
  • Order fulfillment
  • Product recommendations
  • Policies and procedures adherence
  • Administrative and office support
  • Process improvement
  • Product sales
  • Document and records management
  • Multi-line phone talent
  • De-escalation techniques

Timeline

Customer Service Associate &Distribution

United States Postal Service
11.2021 - 01.2025

Home Care Aide

Catholic Charities Home Care Department
11.2005 - 10.2019

High School Diploma -

Englewood Technical Prep Training Acad High School

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Janaee Green