JANAE MICHELLE BRANCH
Oakland,CA
Summary
Enthusiastic and passionate professional with an expertise in communication and administration. Driven to provide superior quality customer service. Innovative in leveraging extensive interpersonal skills as well as creating strategy and solutions to drive loyalty, retention and revenue. Skilled in customer relations, conflict resolution, and multitasking in fast-paced environments. Committed to exemplifying my talent for fostering connections through positive interactions with both clients and staff at all levels of organization.
Overview
8
8
years of professional experience
Work History
Front Desk Coordinator (Temp)
CBRE Real Estate Investments and Services -Clorox
06.2025 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Respond to emails, and manage other communication channels through Outlook, Microsoft Teams, and other internal systems
- Handle inquiries, take messages, note concerns about building facilities and route information to the correct individuals or departments
- Collaborated with team members to address guest needs and ensure seamless operations.
Care Provider
Be Hively: Program for Children and Families
04.2024 - 06.2025
- Provided assistance in daily living activities by dressing, grooming, feeding, bathing, and toileting patients.
- Facilitated recreational activities for clients to improve their mental well-being and social engagement levels.
- Provided emotional support for patients and their families during difficult times, offering companionship and a listening ear.
- Provided compassionate and personal client-focused care to cultivate well-being.
Front Desk Agent and Sales Representative
Stanford University Guest House
06.2023 - 01.2024
- Welcomed each new arrival with a warm and pleasant demeanor, confirmed reservations and identification, and informed them of the necessary amenities
- Managed reservations and inquiries on the phone, online and in-person in a fast-paced environment
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
Sales Representative & Water Feature Specialist
Lyngso Garden Materials
06.2022 - 03.2023
- Created detailed orders for deliveries and pickups according to customers’ blueprints and design plans
- Taught classes and traveled to attend educational workshops and retreats to learn more about home garden water features such as ponds, fountains and waterfalls
- Increased sales opportunities and repeat business by fostering trust-based relationships with key accounts through regular communication.
Retail Specialist & Merchandiser at the ‘Swag Store’
Facebook HQ
09.2019 - 07.2020
- Maintain an upbeat and fast work environment creating a positive and personal customer experience
- Collaborated with team members to achieve monthly sales targets , inventory goals, and maintain high performance standards.
- Attended weekly and monthly meetings to plan new product releases and events.
Fit Expert and Inventory Specialist
Road Runner Sports
11.2018 - 03.2019
- Provide personal attention to customers for their foot related problems by helping members reach their health and fitness goals
- Increased sales through effective upselling of fitness products and accessories, resulting in higher overall revenue for the store.
- Organize and prepare inventory for stocking, shipping, and storage
Customer Service Rep & Resolution Specialist
IKEA
07.2018 - 11.2018
- Resolved customer returns and complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Private Security Officer
First Security Services
04.2017 - 08.2017
- Enhanced client safety by conducting thorough security patrols and monitoring surveillance systems.
- Maintained accurate records of daily activities, incidents, and key observations for future reference or reporting purposes.
Education
Bachelor of Science - Finance
Foothill College
Los Altos, CA05-2028
High School Diploma -
Eastside College Preparatory High School
East Palo Alto, CA01.2015
Skills
- Self-supervising and organized
- Extensive sales and customer service experience
- Cooperative and flexible team member
- Professional written and oral communication
- Personal integrity, hospitality, empathy
- Proficient computer literacy with several types of programs across multiple platforms
- Client retention and relationship management expertise
- Meticulously detail oriented
- Problem-solving and multitasking abilities
- Project management
Timeline
Front Desk Coordinator (Temp)
CBRE Real Estate Investments and Services -Clorox
06.2025 - Current
Care Provider
Be Hively: Program for Children and Families
04.2024 - 06.2025
Front Desk Agent and Sales Representative
Stanford University Guest House
06.2023 - 01.2024
Sales Representative & Water Feature Specialist
Lyngso Garden Materials
06.2022 - 03.2023
Retail Specialist & Merchandiser at the ‘Swag Store’
Facebook HQ
09.2019 - 07.2020
Fit Expert and Inventory Specialist
Road Runner Sports
11.2018 - 03.2019
Customer Service Rep & Resolution Specialist
IKEA
07.2018 - 11.2018
Private Security Officer
First Security Services
04.2017 - 08.2017
Bachelor of Science - Finance
Foothill College
High School Diploma -
Eastside College Preparatory High School
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