Janae P. Lucas
DeLand,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Administrative Support Specialist
Epiq Global
Orlando, FL
09.2022 - Current
- Delivered exceptional customer service through direct communication with clients and team members.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
Records Specialist
Foley & Lardner
Orlando, FL
04.2020 - 09.2022
- Delivered exceptional customer service through direct communication with clients and team members.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Performed general office duties such as photocopying documents, faxing information, sorting mail.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Assisted with the preparation of reports and presentations for internal use and clients.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Office Support Manager
Rissman, Barrett, Hurt, Donahue, McLain, P.A.
Orlando, FL
04.2016 - 04.2020
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Maintained confidential records such as personnel files, financial documents, and customer information.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Updated indexes and file data for legal and official documents.
- Assisted in the development of a retention schedule for all organizational records.
- Destroyed obsolete and outdated records using company-mandated procedures.
- Organized documents within various filing systems, ensuring accuracy and completeness.
- Responded promptly to inquiries regarding the status of stored materials.
- Conducted periodic audits of the existing records system to identify areas for improvement.
Post Office Clerk
United States Postal Office
Brooklyn, NY
04.2013 - 04.2016
- Assisted customers with inquiries regarding postal regulations and procedures.
- Maintained records of daily transactions using the cash register system.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Delivered mail along prescribed route and retrieved additional mail from relay boxes.
- Processed and distributed incoming mail in accordance with established procedures.
- Resolved customer complaints in a professional manner.
- Help customers fill out change of address forms and reports for lost or stolen mail.
Education
Associate of Arts - Nursing
Valencia College
Orlando, FL04-2022
High School Diploma -
Excelsior Preparatory High School
Springfield Gardens, NY06-2010
Skills
- Document Scanning
- Strategic Planning
- Business Correspondence
- File Organization
- Project Management
- Word Processing
- Inventory Management
- Data Entry
References
References available upon request.
Timeline
Administrative Support Specialist
Epiq Global
09.2022 - Current
Records Specialist
Foley & Lardner
04.2020 - 09.2022
Office Support Manager
Rissman, Barrett, Hurt, Donahue, McLain, P.A.
04.2016 - 04.2020
Post Office Clerk
United States Postal Office
04.2013 - 04.2016
Associate of Arts - Nursing
Valencia College
High School Diploma -
Excelsior Preparatory High School
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