Jana Freed
Pulaski,TN
Summary
Dedicated Resident Director seeking an opportunity to grow professionally and work with a diverse population of students. Strengths include adaptability, critical thinking, customer service and creativity.
Overview
4
4
years of professional experience
Work History
Resident Director
University Of Tennessee Southern
Pulaski, TN
08.2021 - Current
- Responsible for recruitment, selection, training, supervision and evaluation of eight Resident Assistants
- Managed all residence hall programming and community life by implementing a wellness programming model
- Counseled students on personal and academic concerns including roommate mediations and referrals
- Served on an active on call rotation for 442 residents ensuring the safety and security of the Residence Halls
- Conducted biannual Health and Safety Inspections
- Conducted tours of Residence Halls for prospective residents
Shift Lead
Walgreens
Pulaski, TN
08.2020 - 01.2023
- Responded to and resolved customer questions and concerns.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Kept employees operating productively and working on task to meet business and customer needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Exercised composure under pressure and in escalated customer service scenarios.
Orientation Leader
University Of Tennessee Southern
Pulaski, TN
04.2019 - 04.2022
- Assisted with transition to college life by providing one-on-one support.
- Helped students troubleshoot and resolve issues with registration.
- Taught students safety practices and procedures for resolving conflicts with students and staff.
- Facilitated group activities among assigned students and promoted community bonds through engaging events.
- Coordinated and led group campus tours of up to students and parents.
- Provided subject matter expertise to other institutional departments and offices.
- Addressed variety of visitor questions and concerns, offering additional resources and references for more detailed information.
- Sustained collaborative relationships with faculty, staff and administration.
- Provided directions and general information to visitors regarding popular events and places of interest.
- Utilized effective communication and problem-solving skills to quickly resolve issues.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
Student Resident Assistant
Martin Methodist College
Pulaski, TN
08.2019 - 08.2021
- Assessed and responded to the needs of residents
- Created, planned and implemented educational and social programs to strengthen the community
- Acted as a liaison between residents and the Department of Residential Life
- Counseled peers on personal and academic concerns, including roommate mediations and referrals
- Managed various administrative duties including maintenance requests, incident reports, room condition reports, and check in and check out including keys
- Enforced and upheld university policies
- Responsible for safety and security of the building in an active on-call duty rotation
- Provided crisis intervention and support services to students to minimize intensity of emotional, mental and behavioral reactions to crisis.
- Collaborated with residential team to maximize effective and efficient operations.
- Promoted culture of respect and understanding among students.
- Responded to student inquiries and concerns, offering support and guidance.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
Education
Bachelor of Science - Interdisciplinary Studies - Psychology
Universtiy of Tennessee Southern
Pulaski, TN05.2023
Associate of Arts - General Studies
Martin Methodist College
Pulaski, TN05.2020
Skills
- Skills in communication and conflict management
- Skills in crisis management and response
- Ability to supervise student staff
- Ability to prioritize amongst many process and day-to-day interruptions
- Ability to create and implement residential programming
- Knowledge of CAMS and Ready Education
- Skills in mediation and conflict deescalation
- Skills in Microsoft Suite
- Ability to create and deliver training
Accomplishments
- Youth Mental Health First Aid USA Training; 2-year Certification
- Recovery Ally Training through the Tennessee Department of Mental Health & Substance Abuse Services' Tennessee Collegiate Recovery Initiative
- CPR Certification; 2-year Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Resident Director
University Of Tennessee Southern
08.2021 - Current
Shift Lead
Walgreens
08.2020 - 01.2023
Student Resident Assistant
Martin Methodist College
08.2019 - 08.2021
Orientation Leader
University Of Tennessee Southern
04.2019 - 04.2022
Bachelor of Science - Interdisciplinary Studies - Psychology
Universtiy of Tennessee Southern
Associate of Arts - General Studies
Martin Methodist College
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