JANAH BAKER
Harvest,AL
Summary
Dedicated Volunteer Coordinator proficient in managing volunteer operations for non-profit organizations. Quality-driven professional adept at finding and training successful volunteers. Bringing 15 years of experience in billing and office administration with a passion for community service.
Overview
18
18
years of professional experience
Work History
FIELD STAFF & VOLUNTEER COORDINATOR
LINCOLN VILLAGE MINISTRY
06.2021 - Current
- Mentor and resource 13% of residents in low-income housing Evolve program
- Update case notes and program reports for board of directors to review
- Coordinate all volunteer activities
- Establish procedures to effectively implement over 800 new volunteers each year
- Follow up with each volunteer group to gain feedback for future projects
- Maintain Social Media presence for
- Maintain up to date website through Squarespace platform
RECEPTIONIST
CHURCH OF THE HIGHLANDS
09.2019 - 10.2021
- Directly assisted campus pastor and campus coordinator
- Answered phones and routed messages
- Ordered supplies and maintained inventories
- Greeted incoming visitors and provided friendly, knowledgeable assistance.
OFFICE MANAGER
ALL WOMEN'S OBGYN
01.2008 - 11.2019
- Supervised, managed, and trained approximately 15 employees
- Assisted in all aspects where extra personnel was necessary including medical and non-medical duties
- Streamlined processes and procedures allowing the practice to function efficiently and without financial deficit.
- Maintained computer and physical filing systems.
- Worked with customers to develop payment plans and bring accounts current.
- Reviewed billing problems, researched issues, and resolved concerns.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Conducted performance reviews and implemented improvement plans.
- Established and checked coding procedures, monitored reports and updated internal files.
- Supported financial director with special projects and additional job duties.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Utilized financial software to prepare consolidated financial statements.
- Analyzed business processes to identify cost savings and operational efficiencies.
FRONT OFFICE ADMINISTRATOR
N. AL. MEDICAL CARE
07.2005 - 01.2008
- Responsible for all aspects of medical practice front office including checking patients in and out of the scheduler, verifying benefits, and collecting copays
- Managed multi-line phone and routed all calls to appropriate department
- Reviewed billing problems, researched issues, and resolved concerns.
- Worked with customers to develop payment plans and bring accounts current.
Education
Bachelor of Science - Biology
University of Alabama
Huntsville05.2007
High School Diploma -
Westminster Christian Academy
Huntsville, AL05.2003
Skills
- Proficient in Microsoft products
- Proficient in Google Suite
- Typing speed of 70 WPM
- Manage multi-line phones
- Volunteer Relations
- Customer Relations
- Database Administration
- Database Maintenance
- Vendor Liaising
- Senior Leadership Support
- Credit and Collections
- Organizational Skills
Timeline
FIELD STAFF & VOLUNTEER COORDINATOR
LINCOLN VILLAGE MINISTRY
06.2021 - Current
RECEPTIONIST
CHURCH OF THE HIGHLANDS
09.2019 - 10.2021
OFFICE MANAGER
ALL WOMEN'S OBGYN
01.2008 - 11.2019
FRONT OFFICE ADMINISTRATOR
N. AL. MEDICAL CARE
07.2005 - 01.2008
Bachelor of Science - Biology
University of Alabama
High School Diploma -
Westminster Christian Academy
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