Janai Bonds
McDonough,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Inbound Sales Representative
ADT Security Services
Jacksonville, FL
07.2022 - 11.2022
- Take qualified customers through the critical selling path of gathering information, determining needs and scheduling, installing appointments, or scheduling an appointment with a field sales representative
- Must be a subject matter expert on relocation offers and promotions
- Ensure customer satisfaction by providing a high level of service to retain customers
- Work with other business units to resolve relocation issues, i.e., service, technical, credit/adjustments, etc).
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Performed work in compliance with established regulations, policies and standard operating procedures.
Delivery Driver
Go Puff
Atlanta, GA
03.2022 - 07.2022
- Loading, conveying and delivering food items to different customers promptly.
- Professional interaction with customers for taking orders, recording orders, and helping with food preparation and planning if needed
- Count and verify all parcels before leaving the kitchen
- Coordinate with management and another department to ensure customer satisfaction
- Inspect containers to ensure they are good enough to present for delivery to customers
- Maintaining truck and food dispensing equipment.
- Delivering the food items using commercial vehicles safely and efficiently.
- Listening to customer complaints and reporting to the concerned manager
- Collecting empty container pans for centers
- Maintaining cleanliness inside and outside the truck.
- Maintaining proper inventory for specific deliveries.
- Log transport details, processing order paperwork, and payment transaction
- Completed on-time deliveries by choosing the best and most efficient routes.
Merchandiser
Frito-Lay
Decatur, GA
05.2021 - 01.2022
- Driving to assigned locations in your vehicle
- Check-in and out with the manager on duty
- Merchandising cases from the backroom to the sales floor, filling display units or shelves with products such as Doritos, Classic Lays, Tostitos, Smartfood Popcorn, etc
- Rotating products and removing defective and out-of-date products
- Tidying up shelves and displays, knocking down boxes, and disposing of any waste
- Assist in the assembling and disassembling of promotional materials such as signs, banners, and cardboard displays
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
Mail Handler Assistant
United States Postal Service
Atlanta, GA
12.2020 - 04.2021
- Loads, unloads, and moves bulk mail and performs other duties incidental to the movement and processing of mail.
- Unloads mail from trucks
- Separates all mail received from trucks and conveyors for dispatch to other conveying units and separates and delivers mail for delivery to distribution areas
- Places empty sacks or pouches on racks labels them where prearranged or where stands are marked, dumps mail from sacks, cuts ties, faces letter mail, carries mail to distributors for processing, places processed correspondence into sacks, removes filled sacks and pouches from racks and closes and locks sacks and pouches.
- Picks up sacks, pouches, and outside pieces to separate outgoing bulk mail for dispatch and load mail onto trucks.
- Handles and sacks empty equipment; inspects open equipment for mail and restrings sacks.
- Cancels stamps on parcel post, operates balancing machines and carries mail from the withdrawing device to the distribution area.
- Loaded letters onto processing equipment, removed non-processable letters, and maintained continuous sorting feed.
- Released registered and unique delivery letters and packages to designated recipients and obtained signatures for release.
- Assists in supply and slip rooms and operates copy machines and related office equipment
- In addition, may perform any of the following duties: make occasional simple distribution of parcel post mail that requires no scheme knowledge; operate electric forklifts; rewrap damaged parcels; weigh incoming sacks; clean and sweep work areas, offices, restrooms, and trucks where a regular cleaner does not perform work
- Operates equipment and machinery assigned to the jurisdiction of the Mail Handler Union
- Performs other duties as assigned.
Rural Carrier Associate
United States Postal Service
Fayetteville, GA
06.2020 - 10.2020
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field.
- Signed and received mail with signature requirements upon delivery and loading.
- Sorted mail according to order of address appearance for easy access in field.
- Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs.
- Maintained records on customers with mail forwarding and change of address requests.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Merchandiser
Frito-Lay
Decatur, GA
07.2019 - 11.2019
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Ran markdown reports, managed store replenishment and analyzed buying reports.
- Established strong vendor relationships to maintain and support business.
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Planned and coordinated product availability for advertising and promotion purposes.
Amazon Delivery Driver
Amazon Flex
Atlanta, GA
10.2016 - 06.2019
- Completed on-time deliveries by choosing best and most efficient routes.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Delivered, set up and installed equipment in customer homes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Obtained stock from dry, refrigerated or frozen storage areas in preparation for packaging and delivery.
- Read maps, followed oral and written instructions and used GPS technology to make deliveries.
- Carried heavy trays, packages and boxes from delivery vehicle to areas designated by customers.
HMO Authorized Specialist
Americare CSS
Brooklyn, NY
04.2017 - 08.2017
- Developed strong, honest and open customer relationships by presenting informational sales presentations to potential customers.
- Communicated with lucid patients to gather incident and medical history information.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Scanned, received and sent faxes to insurance claims, co-pay assistance information and patient documentation.
- Contacted insurance companies to discuss and resolve unpaid claims and incorrectly paid claims.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Calculated premiums and established payment methods for sales.
- Collected, analyzed and validated agency commissions.
Mobile Retail Sales Consultant
At&t
Marietta, GA
03.2016 - 06.2016
- Maintained excellent knowledge of complex technology devices and products to assist customers in making selections to meet business and personal needs.
- Selected correct products based on customer specifications and explained details and functionality of each.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Troubleshot technical concerns regarding cell phone operations, applications and performance.
- Identified opportunities to further business transactions via upselling and cross-selling.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Consulted with customers to assess desires and offered optimal products and services to meet individual needs.
Visit Verification Coordinator
Best Choice Home Health Care
Brooklyn, NY
08.2013 - 01.2015
- Created and maintained calendars in the scheduling system for paraprofessionals
- Made all changes daily to schedules for canceled, refused services, changed assignments, missed visits, and approved overtime as they occurred
- Created notes in the scheduling system related to changes for patients and paraprofessional staff as they occurred
- Cover reception desk when needed
- E-mail and fax service changes notice to contracts daily in the designated time frame.
- Built personal relationships with guests to promote positive experiences.
- Worked closely with management staff to create new and lucrative tours.
- Communicated verbally with contract nurses regarding admissions, hospitalizations, discharge expirations, and occurrences.
- Arranged visits according to plans of care as directed by the contract nurse or agency's clinical manager
- Cover Reviewed duty sheets weekly for verification of paraprofessional schedules and daily tasks.
- Operations for assistance where needed
- Scheduled paraprofessional staff for weekly in-service classes as per the agency's procedure
- Rectified pre-billing reports monthly ensuring that open pending assignments are resolved.
- Reported daily census details (hospitalizations, discharges, new admissions, readmissions, vacations, etc
- Handle all conference room scheduling.
Patient Services Representative
Crystal Run Healthcare Middletown
Monroe, NY
03.2010 - 08.2013
- Obtained current patient information from established and new patients
- Accurately enters/updates patient information in practice management system
- Identifies payer source, verifies insurance eligibility, financial status and assigns correct pay type
- Assisted patients with completion of paperwork, when necessary
- Scheduled appointments
- Printed schedules for upcoming appointments
- Verified insurance eligibility and obtains authorizations for dates of service
- Created new account if patient not in the system
- Performed pre-screening process for add-on appointments
- Organized and maintained a filing system for patient charts, including generating chart numbers, filing, and pulling charts
- Called "No Show" appointments to reschedule, and made appropriate notations in Electronic Health Record and Practice
- Management System
- Answered telephone in a timely and polite manner
- Communicated with customers in a courteous, professional, cooperative and mature manner
- Routinely demonstrates superior customer service skills
- Recognized and responded appropriately to violent/abusive situations, threats, fire and emergency situations
- Accurately took messages and conveys information to recipient
- Transferred calls to physicians and nurses when medically indicated
- Protected/observed patient confidentiality per policies and procedures
- Electronic Health Record.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Assisted patients in filling out check-in and payment paperwork.
Education
Associate of Science - Medical Billing & Coding
DeVry University
Atlanta, GA10.2024
GED -
University of The State of New York
Brooklyn03.2006
Skills
- Strong Computational Skills
- Order and Refund Processing
- Data Entry and Maintenance
- Directing Calls
- Administrative and Office Support
- Customer Relationships
- Calm and Professional Under Pressure
- Document Conversion
- Credit Card Payment Processing
- Healthcare Common Procedure Coding System (HCPCS)
- Needs Analysis
Timeline
Inbound Sales Representative
ADT Security Services
07.2022 - 11.2022
Delivery Driver
Go Puff
03.2022 - 07.2022
Merchandiser
Frito-Lay
05.2021 - 01.2022
Mail Handler Assistant
United States Postal Service
12.2020 - 04.2021
Rural Carrier Associate
United States Postal Service
06.2020 - 10.2020
Merchandiser
Frito-Lay
07.2019 - 11.2019
HMO Authorized Specialist
Americare CSS
04.2017 - 08.2017
Amazon Delivery Driver
Amazon Flex
10.2016 - 06.2019
Mobile Retail Sales Consultant
At&t
03.2016 - 06.2016
Visit Verification Coordinator
Best Choice Home Health Care
08.2013 - 01.2015
Patient Services Representative
Crystal Run Healthcare Middletown
03.2010 - 08.2013
Associate of Science - Medical Billing & Coding
DeVry University
GED -
University of The State of New York
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