Hi, I’m
Janai Bonds
McDonough,GA
Summary
I am an ambitious business student interested in healthcare, actively pursuing a degree in Business Administration. My passion lies in integrating healthcare and project management, and I am dedicated to expanding my skillset in both domains.
My coursework and professional development have equipped me with expertise in project lifecycles, risk management, stakeholder engagement, and effective communication strategies. I possess strong analytical and problem-solving abilities, enhancing my project management proficiency to lead healthcare initiatives effectively.
I am known for my collaborative skills and excel in building relationships and fostering productive teamwork. I can anticipate potential challenges and develop innovative solutions with my proactive approach. Additionally, I leverage technology to optimize processes and boost operational efficiency.
Motivated by a strong desire to create positive change in healthcare, I am committed to applying my business acumen and project management skills to drive meaningful impact in the industry. Through effective project management, I aim to deliver high-quality healthcare services and improve patient outcomes.
With my educational background, passion for healthcare, and burgeoning project management skills, I am eager to make a lasting difference. Let's connect to explore collaborations, share industry insights, or discuss innovative projects.
Overview
14
years of professional experience
1
year of post-secondary education
Work History
Tron Trucking LLCMcDonough, GA
Executive Administrative Assistant
07.2020 - 10.2023
Job overview
- Coordinate and manage executives' calendars, scheduling meetings, appointments, and conference calls efficiently
- Handle incoming and outgoing communications on behalf of the executives, including emails, phone calls, and correspondence
- Draft and proofread various documents, letters, reports, and presentations with accuracy and attention to detail
- Facilitate HR-related tasks, such as onboarding new employees, maintaining personnel files, and assisting with benefits administration
- Collaborate with HR team to implement and improve HR policies and procedures.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Used software to coordinate meetings, appointments, and tasks senior executives.
Frito-LayDecatur, GA
Merchandiser
07.2019 - 11.2022
Job overview
- Managed inventory and product displays, ensuring product quality
- Rotated products and removed defective or outdated items
- Assembled and disassembled promotional materials
- Maintained a clean and organized workspace
- Driving to assigned locations in your vehicle
- Check-in and out with the manager on duty
- Merchandising cases from the backroom to the sales floor, filling display units or shelves with products
- Rotating products and removing defective and out-of-date products
- Tidying up shelves and displays, knocking down boxes, and disposing of any waste
- Assist in the assembling and disassembling of promotional materials such as signs, banners, and cardboard displays
- Inspected merchandise for quality and arranged proper display location on floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Americare CSSBrooklyn, NY
HMO Authorization Specialist
04.2017 - 08.2017
Job overview
- Completed and thoroughly documented all Client Accounts with the approved or denied Authorization as well as clearly communicated the information to clinicians
- Researched, followed up, and resolved any open or pending Authorization Requests with the MCO’s in a timely manner
- Communicated with the MCO’s for status updates on all outstanding and pending Authorization
- Requests
- Racked Authorization thresholds on all MCO client accounts
- Notified and assisted clinician’s with re-Authorization submissions prior to an authorization expiration date, in order to omit any lapses in coverage and maximize billing returns
- Analyzed explanations of benefits, paying special detail to errors and claim denials in order to resolve any outstanding issues and collect payment
- Assisted supervisor in identifying and analyzing patterns of claims denials and identifying corrective actions or training needs of clinical staff
- Posted payments to client accounts and reconciled remittances to EHR (CIS) system; from all payers with primary responsibility for Managed Care Organizations (MCO’s)
- Completed client Fee Settings, in order to set up and maintain accurate client accounts
- Provided benefits assistance to customers in regards to their outstanding bills and understanding current fees
- Assisted with ongoing task of identifying customers with significant outstanding balances and preparing payment agreements to resolve outstanding account balance issues
- Cross-trained on front desk procedures, including opening and closing.
- Interviewed applicants and explained scope of different available benefits.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
AT&TMarietta, GA
Retail Sales Consultant
03.2016 - 06.2016
Job overview
- Educating and informing the customers on the beneficiary nature of some product or services
- Examining the existing condition in the industry for formulating the policies would help to decide the nature and effectiveness of the sales
- Maintaining the store equipment, monitoring the inventory in order to ensure that the items are in the best possible quality
- Answering and responding to the customer calls in order to solve their query regarding the nature and effectiveness of the products and services
- Ensuring that the work areas are proper, clean and organized to ensure that the efficiency of the workplace is good enough
- Suggesting the accessories or other additional products, which are based on the customer needs thereby, aiding them with their helpful advises
- Rotating the store displays and the advertisements to promote the items
- Consulting the management in hiring and training employees and if they have reached the management position they would look over the matter
- Maintaining daily record transactions, managing the staff time sheets and reconciling the store accounts for proper coordination.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Best Choice Home HealthCare, IncBrooklyn, NY
Visit Verification Coordinator
08.2013 - 07.2015
Job overview
- Created and maintained calendars in scheduling system to develop paraprofessional schedules
- Managed changes to schedules for cancelled, refused services, changed assignments, missed visits, and approved overtime
- Handled HR functions, including preparing probationary and annual performance evaluations for paraprofessional staff
- Conducted disciplinary sessions with paraprofessionals and collaborated with Human Resources for assistance
- Assisted with the recruitment and onboarding process for paraprofessional staff.
- Coached employees through day-to-day work and complex problems.
- Entered data, generated reports, and produced tracking documents.
Crystal Run HealthMonroe, NY
Patient Services Rep
03.2010 - 08.2013
Job overview
- Managed incoming calls, providing prompt responses to inquiries, and routing calls to the appropriate personnel
- Scheduled appointments and accurately entered appointment details into the computerized scheduler
- Demonstrated exceptional customer service, treating patients and colleagues with courtesy and discretion
- Greeted and directed patients, sales representatives, and visitors
- Verified and updated patient records to ensure accuracy and completeness
- Proficiently navigated Electronic Medical Records (EMR) systems
- Conducted insurance verifications and managed billing processes
- Handled confidential personal health and financial information with precision
- Ensured compliance with federal and local privacy laws to safeguard patient information
- Collected payments, applied adjustments, and maintained patient accounts in the computer system
- Reviewed and organized medical records, ensuring completeness and adherence to filing standards
- Established and maintained an efficient filing system for patient charts, including generating chart numbers, filing, and retrieval.
- Assisted patients in filling out check-in and payment paperwork.
Education
DeVry UniversityDowners Grove, IL
Associate of Science from Health/Health Care Administration/Management
09.2022 - Current
The State University of New YorkBrooklyn, NY
GED
05.2006 - 05.2006
Skills
Travel coordination
Master calender management
Documentation and reporting
Strategic Thinking
Case Management
Project planning
Office administration
Advanced MS Office Suite
Human Resources Management (HRM)
Schedule & calendar planning
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
DeVry University
Associate of Science from Health/Health Care Administration/Management
09.2022 - Current
Executive Administrative Assistant
Tron Trucking LLC
07.2020 - 10.2023
Merchandiser
Frito-Lay
07.2019 - 11.2022
HMO Authorization Specialist
Americare CSS
04.2017 - 08.2017
Retail Sales Consultant
AT&T
03.2016 - 06.2016
Visit Verification Coordinator
Best Choice Home HealthCare, Inc
08.2013 - 07.2015
Patient Services Rep
Crystal Run Health
03.2010 - 08.2013
The State University of New York
GED
05.2006 - 05.2006