Hi, I’m
Janai Bonds
McDonough,GA
Summary
I am an ambitious business student interested in healthcare, actively pursuing a degree in Business Administration. My passion lies in integrating healthcare and project management, and I am dedicated to expanding my skillset in both domains.
My coursework and professional development have equipped me with expertise in project lifecycles, risk management, stakeholder engagement, and effective communication strategies. I possess strong analytical and problem-solving abilities, enhancing my project management proficiency to lead healthcare initiatives effectively.
I am known for my collaborative skills and excel in building relationships and fostering productive teamwork. I can anticipate potential challenges and develop innovative solutions with my proactive approach. Additionally, I leverage technology to optimize processes and boost operational efficiency.
Motivated by a strong desire to create positive change in healthcare, I am committed to applying my business acumen and project management skills to drive meaningful impact in the industry. Through effective project management, I aim to deliver high-quality healthcare services and improve patient outcomes.
With my educational background, passion for healthcare, and burgeoning project management skills, I am eager to make a lasting difference. Let's connect to explore collaborations, share industry insights, or discuss innovative projects.
Overview
14
years of professional experience
1
year of post-secondary education
Work History
Tron Trucking LLCMcDonough, GA
Executive Administrative Assistant
07.2020 - 10.2023
Job overview
- Coordinate and manage executives' calendars, scheduling meetings, appointments, and conference calls efficiently
- Handle incoming and outgoing communications on behalf of the executives, including emails, phone calls, and correspondence
- Draft and proofread various documents, letters, reports, and presentations with accuracy and attention to detail
- Facilitate HR-related tasks, such as onboarding new employees, maintaining personnel files, and assisting with benefits administration
- Collaborate with HR team to implement and improve HR policies and procedures.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Used software to coordinate meetings, appointments, and tasks senior executives.
Frito-LayDecatur, GA
Merchandiser
07.2019 - 11.2022
Job overview
- Managed inventory and product displays, ensuring product quality
- Rotated products and removed defective or outdated items
- Assembled and disassembled promotional materials
- Maintained a clean and organized workspace
- Driving to assigned locations in your vehicle
- Check-in and out with the manager on duty
- Merchandising cases from the backroom to the sales floor, filling display units or shelves with products
- Rotating products and removing defective and out-of-date products
- Tidying up shelves and displays, knocking down boxes, and disposing of any waste
- Assist in the assembling and disassembling of promotional materials such as signs, banners, and cardboard displays
- Inspected merchandise for quality and arranged proper display location on floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Americare CSSBrooklyn, NY
HMO Authorization Specialist
04.2017 - 08.2017
Job overview
- Completed and thoroughly documented all Client Accounts with the approved or denied Authorization as well as clearly communicated the information to clinicians
- Researched, followed up, and resolved any open or pending Authorization Requests with the MCO’s in a timely manner
- Communicated with the MCO’s for status updates on all outstanding and pending Authorization
- Requests
- Racked Authorization thresholds on all MCO client accounts
- Notified and assisted clinician’s with re-Authorization submissions prior to an authorization expiration date, in order to omit any lapses in coverage and maximize billing returns
- Analyzed explanations of benefits, paying special detail to errors and claim denials in order to resolve any outstanding issues and collect payment
- Assisted supervisor in identifying and analyzing patterns of claims denials and identifying corrective actions or training needs of clinical staff
- Posted payments to client accounts and reconciled remittances to EHR (CIS) system; from all payers with primary responsibility for Managed Care Organizations (MCO’s)
- Completed client Fee Settings, in order to set up and maintain accurate client accounts
- Provided benefits assistance to customers in regards to their outstanding bills and understanding current fees
- Assisted with ongoing task of identifying customers with significant outstanding balances and preparing payment agreements to resolve outstanding account balance issues
- Cross-trained on front desk procedures, including opening and closing.
- Interviewed applicants and explained scope of different available benefits.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
AT&TMarietta, GA
Retail Sales Consultant
03.2016 - 06.2016
Job overview
- Educating and informing the customers on the beneficiary nature of some product or services
- Examining the existing condition in the industry for formulating the policies would help to decide the nature and effectiveness of the sales
- Maintaining the store equipment, monitoring the inventory in order to ensure that the items are in the best possible quality
- Answering and responding to the customer calls in order to solve their query regarding the nature and effectiveness of the products and services
- Ensuring that the work areas are proper, clean and organized to ensure that the efficiency of the workplace is good enough
- Suggesting the accessories or other additional products, which are based on the customer needs thereby, aiding them with their helpful advises
- Rotating the store displays and the advertisements to promote the items
- Consulting the management in hiring and training employees and if they have reached the management position they would look over the matter
- Maintaining daily record transactions, managing the staff time sheets and reconciling the store accounts for proper coordination.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Best Choice Home HealthCare, IncBrooklyn, NY
Visit Verification Coordinator
08.2013 - 07.2015
Job overview
- Created and maintained calendars in scheduling system to develop paraprofessional schedules
- Managed changes to schedules for cancelled, refused services, changed assignments, missed visits, and approved overtime
- Handled HR functions, including preparing probationary and annual performance evaluations for paraprofessional staff
- Conducted disciplinary sessions with paraprofessionals and collaborated with Human Resources for assistance
- Assisted with the recruitment and onboarding process for paraprofessional staff.
- Coached employees through day-to-day work and complex problems.
- Entered data, generated reports, and produced tracking documents.
Crystal Run HealthMonroe, NY
Patient Services Rep
03.2010 - 08.2013
Job overview
- Managed incoming calls, providing prompt responses to inquiries, and routing calls to the appropriate personnel
- Scheduled appointments and accurately entered appointment details into the computerized scheduler
- Demonstrated exceptional customer service, treating patients and colleagues with courtesy and discretion
- Greeted and directed patients, sales representatives, and visitors
- Verified and updated patient records to ensure accuracy and completeness
- Proficiently navigated Electronic Medical Records (EMR) systems
- Conducted insurance verifications and managed billing processes
- Handled confidential personal health and financial information with precision
- Ensured compliance with federal and local privacy laws to safeguard patient information
- Collected payments, applied adjustments, and maintained patient accounts in the computer system
- Reviewed and organized medical records, ensuring completeness and adherence to filing standards
- Established and maintained an efficient filing system for patient charts, including generating chart numbers, filing, and retrieval.
- Assisted patients in filling out check-in and payment paperwork.
Education
DeVry UniversityDowners Grove, IL
Associate of Science from Health/Health Care Administration/Management
09.2022 - Current
The State University of New YorkBrooklyn, NY
GED
05.2006 - 05.2006
Skills
Travel coordination
Availability
See my work availability
Not Available
Available
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Timeline
DeVry University
Associate of Science from Health/Health Care Administration/Management
09.2022 - Current
Executive Administrative Assistant
Tron Trucking LLC
07.2020 - 10.2023
Merchandiser
Frito-Lay
07.2019 - 11.2022
HMO Authorization Specialist
Americare CSS
04.2017 - 08.2017
Retail Sales Consultant
AT&T
03.2016 - 06.2016
Visit Verification Coordinator
Best Choice Home HealthCare, Inc
08.2013 - 07.2015
Patient Services Rep
Crystal Run Health
03.2010 - 08.2013
The State University of New York
GED
05.2006 - 05.2006
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