Janai Burden
Troy,NY
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
Work History
Sales Representative Team Leader
Spectrum
01.2022 - Current
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Actively participated in industry conferences as both an attendee and speaker to further develop professional network connections.
Inventory Specialist
Amazon
04.2021 - 01.2022
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
Customer Service Representative
NY State Child Support Helpline
01.2019 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Medical Billing Administrator
Health Help
03.2018 - 01.2019
- Collaborated with healthcare providers to obtain necessary documentation for accurate billing of services rendered.
- Contributed to higher patient satisfaction rates by promptly addressing and resolving billing inquiries or disputes.
- Facilitated smooth office operations, collaborating closely with clinical staff members on scheduling adjustments due to insurance authorizations or referrals issues.
- Enhanced revenue by streamlining billing processes and identifying underpayments in medical claims.
Retention Agent
Time Warner Cable
12.2014 - 03.2018
- Managed high call volume while maintaining a professional demeanor, resulting in positive feedback from customers.
- Utilized CRM systems to track interactions with customers, allowing for more personalized service in future engagements.
- Maintained detailed records of interactions with clients for accurate reporting purposes.
- Initiated proactive outreach to customers at risk of cancellation, leading to increased loyalty.
Education
High School Diploma -
Newburgh Free Academy
Newburgh, NYSkills
- Sales software proficiency
- Data-driven decision-making
- Team Management
- Negotiation expertise
- Attention to Detail
- Adaptability and Flexibility
Timeline
Sales Representative Team Leader
Spectrum
01.2022 - Current
Inventory Specialist
Amazon
04.2021 - 01.2022
Customer Service Representative
NY State Child Support Helpline
01.2019 - 04.2021
Medical Billing Administrator
Health Help
03.2018 - 01.2019
Retention Agent
Time Warner Cable
12.2014 - 03.2018
High School Diploma -
Newburgh Free Academy