JANAI DUKES
Columbus
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Renascent Protection Solutions
06.2022 - 10.2025
- Edit and process cancellation request from the Agent and or dealership.
- Imported batches and transferred funds from the dealership.
- Answer emails and calls from dealers and contract holders regarding their contract status and or cancellation request.
- Interacted with Agents regarding amending contracts with correct contract purchase price, mileage, and term.
- Reviewed and processed transfer application request from the contract holder and transferee.
- Scanned and stored contracts, batch logs, and checks from the dealer.
- Reviewed and process accounts receivable batches and checks from accounting for each month’s business.
- Contacted dealers regarding pending contracts that have not been placed in force for more than 90 days.
Help Desk Analyst
Bmw Financial Services
02.2017 - 05.2022
- Analyze, review, and resolve help desk tickets for staff, dealers and customers.
- Provided web site walk-throughs and troubleshoot technical issues for customers while on the phone.
- Managing and creating user accounts.
Data Entry Specialist
Alliance Data
07.2015 - 02.2017
- Input customer’s information such as credit card type, credit limit, and due date.
- Update card holders information such as address, contact information and name correction.
- Review, enter, and process credit card application into the system.
Education
Computer Science
Wright State University
01.2016
Skills
- Eloquent
- Accounting
- Diagnostics
- Active listening
- Discussion
- Analysis
- Collaboration
- Support
- Communication skills
- Adaptability
- Self motivation
- Data management tools
- Detail-oriented
- Devoted
- Reliable
- Committed
- Team player
- Excel data analysis
- Microsoft Word Office
Timeline
Administrative Assistant
Renascent Protection Solutions
06.2022 - 10.2025
Help Desk Analyst
Bmw Financial Services
02.2017 - 05.2022
Data Entry Specialist
Alliance Data
07.2015 - 02.2017
Computer Science
Wright State University
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