Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Janai' Gray

Frostproof

Summary

Offering strong communication and interpersonal, and technology skills, with genuine interest in learning and developing in healthcare environment. Brings foundational understanding of patient care principles and ability to quickly learn healthcare information systems. Ready to use and develop communication and problem-solving skills in a new Healthcare Customer Service Representative role.

Developed exceptional communication and customer service skills in high-volume, customer-focused environment. Proven ability to resolve complex issues and maintain composure under pressure. Seeking to transition into new job, leveraging strong problem-solving and multitasking abilities.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Healthcare Customer Service Representative

Teleperformance USA
07.2025 - Current
  • Assisted patients with inquiries regarding healthcare services and insurance coverage
  • Maintained accurate patient records and ensured data privacy compliance
  • Provided education on health plans, benefits, and services available to patients
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
  • Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
  • Handled high-volume inbound calls, providing accurate information and resolving customer inquiries effectively.
  • Monitored performance metrics to ensure compliance with company standards and improve individual efficiency consistently.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

Cashier

Publix
04.2025 - 07.2025
  • Process transactions quickly and accurately
  • Maintain a clean and friendly checkout area
  • Assist customers with inquiries and resolve issues professionally
  • Processed customer transactions efficiently using point-of-sale systems.
  • Provided excellent customer service, addressing inquiries and resolving issues promptly.
  • Maintained clean and organized checkout area to enhance shopping experience.
  • Assisted in inventory management by restocking shelves as needed.

Cashier / Front-End Checkout Associate

Walmart
10.2024 - 04.2025
  • Assisted with customer checkout and returns
  • Maintained organized front-end workspace
  • Provided excellent customer service during high-traffic hours

Lifeguard

City of Lake Wales
01.2024 - 01.2025
  • Monitored pool area and enforced safety protocols
  • Performed water rescues and administered first aid as needed
  • Maintained clean and safe swimming environment

Lifeguard

LEGOLAND Florida
03.2023 - 05.2023
  • Ensure guest safety and respond to emergencies
  • Applied CPR and first aid during real-world incidents
  • Completed water rescue and autism/sensory training

Education

High School Diploma -

Florida Virtual School Flex (9–12)
03.2023

Skills

  • HIPAA compliance
  • Insurance verification
  • Patient confidentiality
  • Call center experience
  • Data entry proficiency
  • Stress tolerance
  • Empathy and patience
  • Healthcare industry
  • Multitasking and organization
  • Customer service

Certification

  • CPR, AED & First Aid
  • Autism and Sensory Awareness Training

Timeline

Healthcare Customer Service Representative

Teleperformance USA
07.2025 - Current

Cashier

Publix
04.2025 - 07.2025

Cashier / Front-End Checkout Associate

Walmart
10.2024 - 04.2025

Lifeguard

City of Lake Wales
01.2024 - 01.2025

Lifeguard

LEGOLAND Florida
03.2023 - 05.2023

High School Diploma -

Florida Virtual School Flex (9–12)

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