Janai Harper
Dallas,TX
Summary
Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Proven success in improving operations and solving problems. Ready to leverage training and experience to take on new professional challenges. Experienced with tenant relations, property maintenance, and lease administration. Utilizes strong organizational skills and attention to detail to manage daily operations efficiently. Track record of effective communication and conflict resolution in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Assistant Property Manager
Simpson Property Group
06.2021 - Current
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Showed apartments to potential tenants and answered questions regarding community.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
Assistant Property Manager
Simpson Property Group
06.2018 - 05.2021
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Followed up on delinquent tenants and coordinated collection procedures.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Kept accurate records of all resident and tenant correspondence.
Leasing Consultant
Simpson Property Group
05.2017 - 05.2018
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Responded to requests and scheduled appointments for property showings.
- Enhanced community atmosphere by planning and executing engaging resident events.
Education
Bachelor of Arts - Police Science
University of South Florida
Tampa, FL06.2016
Skills
- Administrative Support
- Strong Communication Skills
- Property tours and inspections
- Telephone and email etiquette
- Fair Housing Regulations
- Relationship building and rapport
- Leasing and sales
- Tenant issue resolution
- Policy Enforcement
Timeline
Assistant Property Manager
Simpson Property Group
06.2021 - Current
Assistant Property Manager
Simpson Property Group
06.2018 - 05.2021
Leasing Consultant
Simpson Property Group
05.2017 - 05.2018
Bachelor of Arts - Police Science
University of South Florida
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