Janai Johnson
Yuba City,CA
Summary
Experienced in delivering high-quality case management services. Dedicated to providing targeted care and support to families. Skilled in coordinating resources and services for optimal outcomes. Strong communication and interpersonal skills to establish rapport with clients and collaborate with multidisciplinary teams. Committed to making a positive impact by empowering individuals and families to overcome challenges and achieve their goals.
Overview
22
22
years of professional experience
Work History
Client Service Practitioner I
County of Placer
11.2022 - Current
- Case management for dependant children and families; formulate treatment plans to determine reunification and long-term placement.
- Created and updated systems of organization for case service plans and court reports.
- Completed regular visitations to check on children, families and home environments.
- Conduct home visits; transport clients; and assist with supervising visits
- Investigate child welfare referrals
- Perform case management duties including treatment plan monitoring, advocacy, referral and linkage to other needed services and crisis interventions; establish and maintain casework records and documents in accordance with departmental and statutory regulations and procedures; and prepare relevant correspondence and reports, including court reports and/or testimony.
Patient Assistance Representative
Sutter Roseville/ Sacramento Infusion Center
01.2014 - 11.2022
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Updated job knowledge by participating in educational opportunities, reading professional publications, and maintaining personal networks.
- Developed effective improvement plans in alignment with goals and specifications.
- Assisted in training new staff.
Internship Student
Sacramento County Family Justice Center
01.2021 - 05.2022
- Completed intake with new clients
- Crisis intervention
- Peer Support Counseling
- Assisted victims in obtaining protective orders
- Case Management
- Analyzed problems and worked with teams to develop solutions.
Internship
Volunteers of America: Options for Recovery
01.2017 - 01.2018
- Assisted with new client intake process: drug screening and intake interview
- Assisted with coordinating child visitation with counselor and County Social Workers
- Assisted with facilitating phase group sessions as well as one on one weekly client sessions
- Assisted report writing as well as one on one session notes.
Chart Specialist/ Site Administrator
EMP/MBFS
01.2010 - 01.2012
- Input data into computer programs and filing systems.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Assisted in training new staff on medical record processing and filing procedures.
Sr. Loan Processor
Moving On Up Inc.
01.2003 - 01.2010
- Provided quick turnaround times to maintain fast-past schedule.
- Evaluated approvals against established bank and government lending standards.
- Handled any conditions sent from underwriting departments.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Coordinated closing process with attorneys, title companies, and government clerks.
Education
Master of Science - Social Work
University of Massachusetts Global
Roseville06-2022
Bachelor of Science - Human Services
University Of Phoenix
Irvine, CA12-2018
Skills
- Family Support
- Services coordination
- Family reunification
- Report Writing
- Cultural Competency
- Trauma experience
- Family relations
- Motivational Interviewing
- Case Management
- Reunification procedures
- Case service plans
Awards
Sutter Spirit Award
Additional Qualifications
- Domestic Violence
- Mental Health
- Culturally/ Linguistically Appropriate Services
Timeline
Client Service Practitioner I
County of Placer
11.2022 - Current
Internship Student
Sacramento County Family Justice Center
01.2021 - 05.2022
Internship
Volunteers of America: Options for Recovery
01.2017 - 01.2018
Patient Assistance Representative
Sutter Roseville/ Sacramento Infusion Center
01.2014 - 11.2022
Chart Specialist/ Site Administrator
EMP/MBFS
01.2010 - 01.2012
Sr. Loan Processor
Moving On Up Inc.
01.2003 - 01.2010
Master of Science - Social Work
University of Massachusetts Global
Bachelor of Science - Human Services
University Of Phoenix
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