JANAI MCMORRIS
Houston
Summary
Customer service and administrative professional with over 5 years of experience in education, insurance, and retail sectors. Expertise in meticulous documentation review, accurate data entry, and scheduling with insurance verification. Proven ability to handle high-volume calls while providing empathetic, bilingual communication. Proficient in Microsoft Office, recognized for enhancing client satisfaction and operational efficiency through strong organizational skills and effective time management.
Overview
6
6
years of professional experience
Work History
TEACHER
Gifted and Talented Kids Academy
Houston, United States
01.2025 - Current
- Fostered a nurturing learning environment, enhancing student engagement and motivation through interactive teaching strategies.
- Take care of kids from 3 months to 6 years old.
- Implemented individualized lesson plans, leading to noticeable improvements in student performance and academic growth.
- Maintained precise records of student progress and exam results, ensuring compliance with educational standards and enhancing reporting accuracy.
- Facilitated student consultations to tailor learning plans, enhancing individual engagement and fostering academic success.
ACCOUNT MANAGER/SALES
The REAL Insurance Lady
Houston, United States
09.2022 - 03.2025
- Handled incoming calls, scheduled appointments, and verified insurance eligibility for various providers including United Healthcare, Blue Cross Blue Shield, Medicare, Medicaid, and Aetna within a call center environment. Assisted clients with billing inquiries and enrolled them in appropriate services. Completed data entry and transfers with accuracy and efficiency. Adapted to both remote and in-office work settings while providing patient care and excellent customer service. Discussed insurance options tailored to clients' needs and preferences.
TUTOR AND OFFICE ASSISTANT
Tutoring Club
Missouri City, United States
10.2022 - 09.2023
- Answered incoming calls and scheduled appointments.
- Conducted data entry and transfers.
- Verified insurance information.
- Ensured office cleanliness and safety standards were met.
- Utilized Microsoft Office, Excel spreadsheet, and Google Docs for administrative tasks.
- Enrolled students and administered exams and quizzes to assess knowledge.
CUSTOMER SERVICE REPRESENTATIVE
Walmart
Missouri City, United States
11.2019 - 10.2022
- Assisted customers in locating items and checking prices.
- Cleaned and organized store inventory.
- Handled monetary transactions including money orders.
- Restocked shelves with various items such as medicine, clothes, food, and bags.
- Answered incoming calls and provided customer service.
- Conducted data entry tasks for inventory management.
Education
Bachelor of Science - Business Administration And Management
LSUA
Alexandria12.2025
Skills
- Customer Service
- Microsoft Word
- Time Management
- Schedule Appointments
- Medical Terminology
- Insurance Verification
Languages
bilingual
Timeline
TEACHER
Gifted and Talented Kids Academy
01.2025 - Current
TUTOR AND OFFICE ASSISTANT
Tutoring Club
10.2022 - 09.2023
ACCOUNT MANAGER/SALES
The REAL Insurance Lady
09.2022 - 03.2025
CUSTOMER SERVICE REPRESENTATIVE
Walmart
11.2019 - 10.2022
Bachelor of Science - Business Administration And Management
LSUA