JANAI MCMORRIS
Houston
Summary
Customer service and administrative professional with over 5 years of experience in education, insurance, and retail sectors. Expertise in meticulous documentation review, accurate data entry, and scheduling with insurance verification. Proven ability to handle high-volume calls while providing empathetic, bilingual communication. Proficient in Microsoft Office, recognized for enhancing client satisfaction and operational efficiency through strong organizational skills and effective time management.
Overview
6
6
years of professional experience
Work History
TEACHER
Gifted and Talented Kids Academy
01.2025 - Current
- Fostered a nurturing learning environment, enhancing student engagement and motivation through interactive teaching strategies.
- Take care of kids from 3 months to 6 years old.
- Implemented individualized lesson plans, leading to noticeable improvements in student performance and academic growth.
- Maintained precise records of student progress and exam results, ensuring compliance with educational standards and enhancing reporting accuracy.
- Facilitated student consultations to tailor learning plans, enhancing individual engagement and fostering academic success.
ACCOUNT MANAGER/SALES
The REAL Insurance Lady
09.2022 - 03.2025
- Handled incoming calls, scheduled appointments, and verified insurance eligibility for various providers including United Healthcare, Blue Cross Blue Shield, Medicare, Medicaid, and Aetna within a call center environment. Assisted clients with billing inquiries and enrolled them in appropriate services. Completed data entry and transfers with accuracy and efficiency. Adapted to both remote and in-office work settings while providing patient care and excellent customer service. Discussed insurance options tailored to clients' needs and preferences.
TUTOR AND OFFICE ASSISTANT
Tutoring Club
10.2022 - 09.2023
- Answered incoming calls and scheduled appointments.
- Conducted data entry and transfers.
- Verified insurance information.
- Ensured office cleanliness and safety standards were met.
- Utilized Microsoft Office, Excel spreadsheet, and Google Docs for administrative tasks.
- Enrolled students and administered exams and quizzes to assess knowledge.
CUSTOMER SERVICE REPRESENTATIVE
Walmart
11.2019 - 10.2022
- Assisted customers in locating items and checking prices.
- Cleaned and organized store inventory.
- Handled monetary transactions including money orders.
- Restocked shelves with various items such as medicine, clothes, food, and bags.
- Answered incoming calls and provided customer service.
- Conducted data entry tasks for inventory management.
Education
Bachelor of Science - Business Administration And Management
LSUA
Alexandria12.2025
Skills
- Customer Service
- Microsoft Word
- Time Management
- Schedule Appointments
- Medical Terminology
- Insurance Verification
Languages
bilingual
Timeline
TEACHER
Gifted and Talented Kids Academy
01.2025 - Current
TUTOR AND OFFICE ASSISTANT
Tutoring Club
10.2022 - 09.2023
ACCOUNT MANAGER/SALES
The REAL Insurance Lady
09.2022 - 03.2025
CUSTOMER SERVICE REPRESENTATIVE
Walmart
11.2019 - 10.2022
Bachelor of Science - Business Administration And Management
LSUA