Janai Minley
Jacksonville,FL
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in Insurance/Customer Service roles with high-volume customer demands.
Overview
11
11
years of professional experience
Work History
Customer Care Representative
Citizens Insurance
Jacksonville, FL
09.2023 - 01.2024
- Provided personalized customer service to both internal and external clients by effectively managing inquiries in alignment with company standards.
- Resolved customer complaints promptly and professionally.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Maintained high satisfaction score by consistently resolving first-call issues.
Specialist, Customer Engagement
Chico's/White House Black Market
Atlanta, GA
01.2022 - 02.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Care Representative
Randstad
Atlanta, Georgia
11.2020 - 01.2022
- Answered 100+ emails daily, directed calls/emails to appropriate departments. Monitored, updated and maintained customer database with accurate customer information including call details, disposition of calls, payments, and other processes.
- Resolved customer service issues promptly while providing excellent customer care.
- Ensured compliance with applicable laws, regulations and organizational policies related to customer care activities.
- Encouraged repeat business by providing excellent customer care at all times.
Executive Assistant
Bella, The Final touch
Dacula, Georgia
10.2016 - 07.2019
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Managed daily invoices, reports and proposals.
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
ADMINISTRATIVE ASSITANT
BRIGHT CLAIMS
Roswell, GA
02.2013 - 05.2016
- Served as claims assistant, uploaded and submitted documents to adjusters and performed general maintenance /data entry in the claim files
- Assisted adjusters with obtaining missing or incomplete information to the claim file
- Performed financial activities to include, but not limited to, issuing payments, request for stop pays, voids and check copies
- Received and returned telephone calls and emails as directed by claims adjuster
- Handled confidential documents in an organized fashion according to established protocol.
- Directed customer communication to appropriate department personnel.
Education
ASSOCIATES DEGREE - Criminal Justice/Forensic Science
ITT TECHNICAL COLLEGE
09.2015
Skills
- Ability to work under pressure
- Team player
- Strong Interpersonal communication
- Organizational skills and customer service orientation
- Time management
- Microsoft Word, Excel, Outlook
- Adaptability
- Problem analysis and problem solving
- Customer Service
- Call Documentation
- Attention to Detail
- Administrative and Office Support
Activities
- Active member of CHOA spreading awareness in Juvenile Rheumatoid Arthritis.
- Current member of 12 Stone church.
References
References available upon request.
Timeline
Customer Care Representative
Citizens Insurance
09.2023 - 01.2024
Specialist, Customer Engagement
Chico's/White House Black Market
01.2022 - 02.2023
Customer Care Representative
Randstad
11.2020 - 01.2022
Executive Assistant
Bella, The Final touch
10.2016 - 07.2019
ADMINISTRATIVE ASSITANT
BRIGHT CLAIMS
02.2013 - 05.2016
ASSOCIATES DEGREE - Criminal Justice/Forensic Science
ITT TECHNICAL COLLEGE