Janai Stevenson
Baltimore,MD
Summary
Proven expert in mobile device management and customer service, I excelled at Tmobile by enhancing team collaboration and boosting store performance. My tenure at Home Depot showcased my ability to drive customer loyalty through knowledgeable appliance recommendations, significantly improving satisfaction. Skilled in Swift programming and relationship building, I consistently exceed sales goals and customer expectations without relying on numerical achievements.
Overview
3
3
years of professional experience
Work History
Mobile Expert
Tmobile
07.2022 - Current
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- used specified systems to provide the proper engagement and solutions for customers.
Appliance Specialist
Home Depot
09.2021 - 07.2022
- Determined customer's specific needs to pair best products and service offerings.
- Educated customers on use, care and adjustments of appliances.
- Developed comprehensive understanding of energy-efficient options available in various appliances types; educated customers about potential cost savings benefits associated with these models.
- Enhanced customer satisfaction by providing expert advice on appliance selection and usage.
- Managed warranty claims process, liaising between customers and manufacturers to ensure swift resolution of issues or concerns related to product performance or quality during coverage period.
Education
Associate of Applied Science - Criminal Justice
The Community College of Baltimore County
Essex06-2022
No Degree - Criminal Justice
Curry College
Milton, MA08-2018
High School Diploma -
Dundalk High School
Dundalk, MD06-2018
Skills
- Cross-platform Proficiency
- Mobile Device Management
- Performance optimization strategies
- Swift Programming
- Customer Service
- Building Customer Loyalty
- Relationship Building
- Sales and Promotions
- Decision-Making
- Adaptable and Flexible
- Product and Service Sales
- Exceeding Customer Expectations
- Retail Metrics and Goals
- Team Leadership
Timeline
Mobile Expert
Tmobile
07.2022 - Current
Appliance Specialist
Home Depot
09.2021 - 07.2022
Associate of Applied Science - Criminal Justice
The Community College of Baltimore County
No Degree - Criminal Justice
Curry College
High School Diploma -
Dundalk High School