Janai Whaley

• Oversee system management tasks, enhancing operational efficiency and data flow processes.
• Configure and manage network devices, ensuring compliance with company standards.
• Conduct weekly software upgrades on over 40 laptops, maintaining optimal performance.
• Install operating systems on new computers, adhering to company protocols.
• Install and maintenance of 12 Cisco routers and switches for SNAP and SCOUT
• Provide telecom support at Forward Operating Locations, facilitating tactical operations.
• Mentor team members, fostering a culture of continuous learning and development.

• Managed Battalion's IT operations temporarily, maintaining computer systems and equipment
• Established and maintained secure networks across 15+ buildings at Ft. Bliss
• Minimized system downtime through proactive maintenance and routine checks
• Oversaw network control centers and multichannel communications systems
• Conducted periodic audits to ensure regulatory compliance.
• Ensure optimal network performance and communications for military operations, leveraging advanced troubleshooting skills and proactive system maintenance.
• Optimize network infrastructure, reducing downtime by 30% through strategic planning and execution of system upgrades and

preventive maintenance

• Logged patient test results for over 5,000 COVID patients in systems such a Remedy and MyChart
• Successfully ran over 5 ADAC Missions and insured over 5,000 soldiers were tested for COVID.
• Insured over 7,000 soldiers were in-processed, tested, and quarantined.
• Trained new staff in relevant processes and procedures.
• Monitored team performance against targets, taking corrective action where necessary.
• Conducted and led over 500 missions vaccinating over 54,300 COVID patients.