Janaia-Nyree Blake
Staten Island,NY
Summary
Professional Development
• Collaboration & networking
• Exposure to New Resources
• Compliance & Expectations
Trainings
• Child Abuse & Mandated Reporter Training
• CPR & First Aid
• FERPA & Student Privacy
Overview
5
5
years of professional experience
Work History
Teacher’s Assistant
Excellence Girls Middle Academy
Brooklyn, NY
08.2022 - 06.2024
- Supported educators to create a secure and stimulating academic atmosphere.
- Oversaw examination environments for adherence to regulations.
- Maintained detailed logs of attendance alongside monitoring active involvement in lessons.
- Coordinated with team teachers to address classroom obstacles through actionable recommendations.
Teacher’s Assistant
Uncommon Charter High School
Brooklyn, NY
08.2022 - 01.2024
- Provide support to teachers to ensure a safe and stimulated academic environment
- Oversee students during non-classroom times including in-between classes, during lunch, and on-field excursions
- Collaborate with lead teachers to identify issues students are facing and recommend solutions
Teacher’s Assistant, Counselor
YMCA / P.S 31
Staten Island, NY
09.2021 - 08.2022
- Train in CPR to ensure readiness for any situation
- Partner with lead teacher to tailor lessons to the class
- Work 1-on-1 with students and establish relationships with those facing difficulties in courses to support student participation and excellence
- Draft lesson plans in math and science and adapt plans on weekly basis dependent on individual student goal
Call Center Representative
Ezpass
Staten Island, NY
01.2019 - 12.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
High School -
Curtis High School
Staten Island, NY06.2019
Skills
- Positive attitude
- Calm and patient demeanor
- Computer skills
- Complex Problem-solving
- Friendly and outgoing
- Organization and prioritization
- Verbal and written communication
Timeline
Teacher’s Assistant
Excellence Girls Middle Academy
08.2022 - 06.2024
Teacher’s Assistant
Uncommon Charter High School
08.2022 - 01.2024
Teacher’s Assistant, Counselor
YMCA / P.S 31
09.2021 - 08.2022
Call Center Representative
Ezpass
01.2019 - 12.2021
High School -
Curtis High School