Ja'nail Fleming

• Mastering skills in UI/UX design, UX research, usability testing, prototyping, and wireframing.
• Perform accessibility audit with WebAIM’s contrast checker tool.
• Conduct remote/in-person user research with screener surveys, user interviews, and guerilla
  testing.
• Discover foundational UI principles and patterns in Material and iOS design systems.
• Use Figma and Webflow to build a portfolio.
• Synthesize primary research by affinity mapping and created empathy maps and user flows
  with Miro.
• Design high-fidelity prototype on Figma and performed accessibility audit on light weight
  design system.
• Conduct usability tests with participants and made appropriate iterations.
• Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
• Streamlined design processes for increased efficiency and faster project turnaround times.

• Design and develop engaging graphic elements for client websites, social media platforms, and product packaging, including custom logos and illustrations for increased brand identity and brand awareness.
• Collaborate with clients to develop engaging graphic design solutions based on market trends, brand identity, and target demographics.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Collaborated with content and marketing teams to confirm design compliance with brand guidelines.
• Created logos, illustrations and typography for various organizations.

• Ensure that patients’ and visitors’ enquiries are handled courteously, efficiently and confidentially â- Answer incoming calls in a friendly, polite and professional manner
• Consider the request, taking appropriate action or redirecting to other personnel as appropriate
• Take telephone messages, appointments details and home visit requests accurately and efficiently and enter details on to computer system as appropriate â- Signpost patients to the most appropriate service, seeking advice if this is not clear
• Alert doctors to urgent concerns or outstanding telephone calls or visits, as appropriate â- Relay test results to patients brand identity, and target demographics
• Enhanced patient satisfaction by providing timely and compassionate care.

● Support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.
● Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
● Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.
● Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls.
● Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information.
● Echo doctors’ recommendations when checking out clients.
● Collect payment when services are rendered, including making change for cash payments,
processing credit cards and getting proper ID for checks.
● Verify the eligibility of clients with charge accounts
● Check medical and computer records for accurate client addresses, phone numbers, e-mail.
addresses and scan appropriate new documents to patient’s medical records.
● Fill prescriptions refill forms and provide routine administrations instructions to client. ●Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.