Janaina Flauzino-Cohen
Brooklyn,USA
Summary
Bilingual administrative assistant with 4+ years experience in the healthcare sector, specializing in the purchasing and invoicing of high-cost materials, excelling in increasing office productivity and improving patient outcomes through exceptional time management and problem-solving skills. Proven experience in streamlining billing processes and coordinating surgical supplies, scheduling and coordinating meetings and calendars, completing documents, training staff, verifying insurance, managing surgery schedules and ensuring appropriate authorizations, achieving a significant reduction in material waste.
Overview
6
6
years of professional experience
Work History
Administrative Receptionist
Adler Dental
01.2025 - Current
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Helped patients complete necessary medical forms and
documentation. - Maintained an organized filing system for both physical and digital records, enabling easy access to important documents when needed.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Administrative Assistant
Hospital Albert Sabin
08.2021 - 12.2021
- Coordinated initial billing for surgical materials post-procedure, ensuring accuracy and timely processing
- Processed invoice entries and write-offs for high-cost materials before and after operating room procedures
- Scheduled and coordinated meetings with suppliers to introduce and implement new materials
- Enhanced office productivity by organizing files and documents
- Managed purchase orders and returns of high-cost materials for the hospital's surgery center pharmacy, ensuring timely availability for weekly surgeries
Pharmacist Assistant Supervisor
Hospital Sirio-Libanes
05.2021 - 08.2021
- Coordinated and created staffing schedules to maintain adequate coverage during high-demand periods
- Answered customer phone calls and e-mail to address questions and provide assistance with prescriptions
- Trained pharmacy staff on proper handling and dispensing of medications and materials
- Maintained a clean and organized work environment, adhering to strict hygiene protocols for optimal patient care
- Improved patient outcomes by providing accurate medication and dosage information to the pharmacist
- Managed stock levels and conducted daily counts to prevent wastage and loss of supplements
OPME Pharmacist Assistant
Hospital Samaritano
01.2019 - 05.2021
- Prepared quotations for hospitals and health insurance companies, ensuring accuracy and compliance with industry standards
- Coordinated weekly charting of hemodynamic surgeries in collaboration with scheduling and the nurse in charge
- Managed approximately 20 surgery schedules and ensured proper authorizations per day
- Directed quotes to the central office for administrative handling
- Returned incorrect invoices and documents to suppliers for correction
- Processed invoices for high-cost materials, ensuring accurate and timely billing
Education
Pharmacist Assistant Supervisor -
Hospital Sirio-Libanes
08.2021
Bachelor of Science - International Relations
Univerdade Cruzeiro Do Sul
12.2021
Pharmacy Technician -
Hospital Pharmacy
08.2018
High School Diploma -
Prof Dr. Laerte Ramos De Carvalho
12.2015
Skills
- Customer service
- Scheduling and calendar management
- Computer skills
- Office administration
- Time management
- Problem-solving skills
- Document filing
- Insurance verification
- Organizing supplies
- Collaboration and teamwork
- Training Staff
- File organization
Timeline
Administrative Receptionist
Adler Dental
01.2025 - Current
Administrative Assistant
Hospital Albert Sabin
08.2021 - 12.2021
Pharmacist Assistant Supervisor
Hospital Sirio-Libanes
05.2021 - 08.2021
OPME Pharmacist Assistant
Hospital Samaritano
01.2019 - 05.2021
Bachelor of Science - International Relations
Univerdade Cruzeiro Do Sul
Pharmacy Technician -
Hospital Pharmacy
High School Diploma -
Prof Dr. Laerte Ramos De Carvalho
Pharmacist Assistant Supervisor -
Hospital Sirio-Libanes
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