Janaine Boggs

Assist with city dispatch when needed.
Assist with coordinating line haul drivers via information in the computer system and phone communication with other terminals in order to get freight moved in a timely manner within our service standards.
Interact with the Line Haul Supervisor, Operations Manager, terminal clerks, VP of Operations, and Line Haul Drivers.
Investigate and resolve overages, shortages and damaged freight issues, including Hazmat Materials.
Maintain accurate records to report OS&D freight issues on a daily and weekly basis.
Serve as first line resource to other less experienced clerical staff by coaching and answering employee questions.
Provide guidance to less experienced employees on how to perform specific job activities.
Keep a log on what comes in and goes out and keep records up to date.
Coordinate when trucks arrive and depart to prevent delay.
Communicate with drivers, staff and managers to provide updates and resolve issues.
Ensure that all dock worker's follow safety guidelines and regulations.
Audit the yard and update time critical documents.
Prepare and maintain records and reports as directed by a supervisor.
Monitor loading and unloading to ensure they are performed according to plan.
Examine trailers to verify they are properly loaded and adhere to safety requirements.
Ensure that all paperwork is accurate and up to date.
Answer and transfer telephone calls or take messages.
Process and file truck checks and closed loads.
Monitor yard jockeys moves & lunches.
Process & monitor Hazmat Enforcer.
Keep track of door sheet (Excel 365) with Door #, Driver's name, Trailer #, bill count, shipper & dock worker's name.
Enter delivery manifest data into the computer system.
Identify freight bills requiring special delivery instructions.
Monitor & print all Gold Medal & Hazmat bills.

Handle incoming customer calls, address inquiries, resolve issues, provide information about services and cost and ensure customer satisfaction by actively listening to concerns and offering timely solutions, all while adhering to company policies and procedures within a fast-paced environment.
Troubleshoot problems, research solutions, and providing accurate information to resolve customer concerns.
Maintain a comprehensive understanding of company products, services, policies, and procedures to answer customer questions effectively.
Set up new service, verify customer details, and process payments as needed.
De-escalate frustrated customers, listen to complaints, and find appropriate solutions to address issues.
Review customer accounts, update information, and provide account details as required.
Identify opportunities to recommend additional services to customers based on their needs.
Accurately document customer interactions, recording details of calls, and updating customer records.
Identify issues that require further assistance and transfer calls to relevant departments or supervisors when necessary.

Assist customers with questions regarding their insurance policies, including providing information about coverage, handling policy changes, resolving billing issues, processing claims, and addressing complaints, acting as the primary point of contact for customers through phone, email, or online interactions, while ensuring a positive customer experience and maintaining accurate policy records.
Process policy changes, renewals, cancellations, and address policy-related questions.
Guide customers through the claims process, gather necessary information, and assist with claim status updates.
Resolve customer issues and complaints promptly, providing clear explanations and solutions.
Maintain a comprehensive understanding of the insurance company's products and services to accurately answer customer questions.
Accurately update customer information and policy details within the company's database.
Follow company policies and procedures regarding customer privacy and regulatory compliance.
Effectively analyze customer issues, identify solutions, and resolve complaints in a timely manner.
Strongly focus on providing a positive customer experience and building rapport with clients.