Janaira Harris
Customer Service
Baltimore,MD
Summary
I am looking for a highly rewarding career where I can use my skills and knowledge for organizational and personal growth. I'm such a team player and eager to learn so much more.
Focused professional dedicated to staying on top of all security concerns. Adept at updating documentation, writing reports, and tracking issues.
Overview
7
7
years of professional experience
Work History
Overnight/ Security
2211 W Roger’s Ave, Baltimore, Md
Baltimore, Md
09.2024 - 01.2026
- Documenting, monitoring surveillance footage being organized observant , assertive.
- Ensuring the safety of the buildings a secure environment for the employees, residents , visitors.
- Being alert , trustworthy , well trained responding to alarms , disturbance, emergency situations.
- Contributed to safety efforts by adhering to established protocols and reporting potential hazards or security concerns immediately.
- Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
- Enhanced system security through regular updates and patches for operating systems and software applications.
- Completed opening and closing tasks.
Waitress/Server
Glory days Grill, Towson MD
Towson, MD
03.2021 - 10.2023
- Welcoming, seating guest & taking orders
- Customer service
- Light housekeeping.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Dietary/Server
Charlestown Erickson Senior Living, Catonsville MD
Catonsville, MD
11.2021 - 05.2023
- Assist with meal preparation, dining room assistance
- Dishwashing and cleaning of kitchen
- Assist residents during meals.
- Improved patient satisfaction by providing timely and efficient meal service to residents.
- Demonstrated exceptional attention to detail when preparing meals according to specific dietary restrictions or allergies.
- Increased resident satisfaction by attentively addressing individual needs and preferences during meals.
- Implemented creative solutions for presenting visually appealing meals while adhering to nutritional guidelines.
Camp Attendant
901 Arts Child Care Center, Baltimore, Md
Baltimore, Md
11.2018 - 11.2020
- Monitoring ensured safety of children of special needs
- Diapering, feeding, activities
- Prepared lesson plans, activities, field trips
- Led groups of children safely through variety of camp activities.
- Collaborated closely with supervisors regarding any issues or concerns, ensuring rapid resolution and minimal impact on camper experiences.
- Supervised and interacted with children ages 3 to 12.
Education
Highschool diploma -
Mervo High school
Baltimore, MD06-2021
Skills
Communication skills
Customer service
Attention to detail
Critical thinking and adaptability teamwork
AWARDS
Early Childhood Education Certificate, Perfect Attendance
Timeline
Overnight/ Security
2211 W Roger’s Ave, Baltimore, Md
09.2024 - 01.2026
Dietary/Server
Charlestown Erickson Senior Living, Catonsville MD
11.2021 - 05.2023
Waitress/Server
Glory days Grill, Towson MD
03.2021 - 10.2023
Camp Attendant
901 Arts Child Care Center, Baltimore, Md
11.2018 - 11.2020
Highschool diploma -
Mervo High school