Janaishia Frost
Administration/Operations Assistant
Baltimore,MD
Summary
A hardworking and passionate job seeker with strong organizational, communication, computer, in/out bound calls, customer service and data entry skills eager to secure entry-level administrative position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Cashier
Giant Food
Baltimore , MD
06.2023 - Current
- Provided great customer service
- Scanned and bagged groceries
- Welcomed customers and helped determine their needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Processed credit card, EBT, and gift certificate payments with electronic computer system
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution
- Approached every question or concern with calmness and level-headed approach
- Responded promptly to requests for assistance, spills and customer inquiries
shift assistant
Amazon
Hanover, MD
03.2019 - 05.2023
- Take lead and assist, with directing team of 20-30 associates in Same Day process
- Created and implemented strategies for improving operational efficiency and accuracy
- Teams of 50+ in Sort/ Load out / MCO process (line haul unload, scanning/induct, sort/divert, audit)
- Complete 555 Audits and also Yard Marshall Audits
- Oversaw loading and unloading of packages in warehouse
- Monitored daily and weekly key performance indicators to maintain on-track status
- Trained developed and mentored lower level leadership in preparation for role of higher responsibility
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve
- Established and fostered a more productive and healthy work environment between associates and management
- TDR Certified/Yard Safety Certified
- Ability to communicate efficiently and escalate any issues to AA’s, DA’s and Management
- Supervised ongoing daily production phases
- Cultivated professional working relationships with peers and supervisors
Cashier / Scanner
Shoppers
Laurel, MD
01.2018 - 01.2019
- Delivered great customer service
- Greeted customers entering store and responded promptly to customer needs.
- Scanned and bagged groceries
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Checked personal identifications during alcohol and tobacco sales.
- Assisted with putting price tags in correct places
- Assist customers with finding products
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
Sales Associate / My Shop Captain
Macy’s
Glen Burnie, MD
01.2017 - 01.2018
- Delivered outstanding customer service
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assisted customer with finding specific clothes, placed online orders, answer any questions.
- Took ownership of a specific floor and department.
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Telephone Interviewer
WBA Research
Ithaca, NY
02.2016 - 09.2016
- Gathered data and insights from participants during telephone interviews.
- Followed call center protocols when notifying participants of call purpose and use of information.
- Administered phone interviews to survey participants.
- Documented records of call information.
Education
High School Diploma -
New Roots Charter School
Ithaca, NY 1 2012 - 1 2016
Skills
Microsoft Office (Excel, Word, PowerPoint)Computer NetworkingPeople developmentTime ManagementCommunication/Leadership
Drawer management
Customer assistance
Currency counting
Product knowledge
Problem-Solving
Multitasking Abilities
Organization and Time Management
Data Collection
Telephone interviews
Call center processes
Cash register operation
Timeline
Cashier
Giant Food
06.2023 - Current
shift assistant
Amazon
03.2019 - 05.2023
Cashier / Scanner
Shoppers
01.2018 - 01.2019
Sales Associate / My Shop Captain
Macy’s
01.2017 - 01.2018
Telephone Interviewer
WBA Research
02.2016 - 09.2016
High School Diploma -
New Roots Charter School
1 2012 - 1 2016