Janaishia Frost
Administration/Operations Assistant
Baltimore,MD
Summary
A hardworking and passionate job seeker with strong organizational, communication, computer, in/out bound calls, customer service and data entry skills eager to secure entry-level administrative position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Cashier
Giant Food
Baltimore , MD
06.2023 - Current
- Provided great customer service
- Scanned and bagged groceries
- Welcomed customers and helped determine their needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Processed credit card, EBT, and gift certificate payments with electronic computer system
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution
- Approached every question or concern with calmness and level-headed approach
- Responded promptly to requests for assistance, spills and customer inquiries
shift assistant
Amazon
Hanover, MD
03.2019 - 05.2023
- Take lead and assist, with directing team of 20-30 associates in Same Day process
- Created and implemented strategies for improving operational efficiency and accuracy
- Teams of 50+ in Sort/ Load out / MCO process (line haul unload, scanning/induct, sort/divert, audit)
- Complete 555 Audits and also Yard Marshall Audits
- Oversaw loading and unloading of packages in warehouse
- Monitored daily and weekly key performance indicators to maintain on-track status
- Trained developed and mentored lower level leadership in preparation for role of higher responsibility
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve
- Established and fostered a more productive and healthy work environment between associates and management
- TDR Certified/Yard Safety Certified
- Ability to communicate efficiently and escalate any issues to AA’s, DA’s and Management
- Supervised ongoing daily production phases
- Cultivated professional working relationships with peers and supervisors
Cashier / Scanner
Shoppers
Laurel, MD
01.2018 - 01.2019
- Delivered great customer service
- Greeted customers entering store and responded promptly to customer needs.
- Scanned and bagged groceries
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Checked personal identifications during alcohol and tobacco sales.
- Assisted with putting price tags in correct places
- Assist customers with finding products
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
Sales Associate / My Shop Captain
Macy’s
Glen Burnie, MD
01.2017 - 01.2018
- Delivered outstanding customer service
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assisted customer with finding specific clothes, placed online orders, answer any questions.
- Took ownership of a specific floor and department.
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Telephone Interviewer
WBA Research
Ithaca, NY
02.2016 - 09.2016
- Gathered data and insights from participants during telephone interviews.
- Followed call center protocols when notifying participants of call purpose and use of information.
- Administered phone interviews to survey participants.
- Documented records of call information.
Education
High School Diploma -
New Roots Charter School
Ithaca, NY 1 2012 - 1 2016
Skills
Microsoft Office (Excel, Word, PowerPoint)undefined
Timeline
Cashier
Giant Food
06.2023 - Current
shift assistant
Amazon
03.2019 - 05.2023
Cashier / Scanner
Shoppers
01.2018 - 01.2019
Sales Associate / My Shop Captain
Macy’s
01.2017 - 01.2018
Telephone Interviewer
WBA Research
02.2016 - 09.2016
High School Diploma -
New Roots Charter School
1 2012 - 1 2016
Similar Profiles
Michael MelchoirMichael Melchoir
Grocery Clerk at Giant FoodGrocery Clerk at Giant Food
Jeremy MorganJeremy Morgan
Cashier/Team Member at Giant FoodCashier/Team Member at Giant Food
Nathan BuseyNathan Busey
CHECKOUT ATTENDANT & CASHIER at Giant FoodCHECKOUT ATTENDANT & CASHIER at Giant Food
JACOB CAMERONJACOB CAMERON
Store Manager at Giant FoodStore Manager at Giant Food
Geron BrooksGeron Brooks
Substitute Teacher, Relay Elementary School at Kelly EducationSubstitute Teacher, Relay Elementary School at Kelly Education