Janaiya Ragin
Manning,SC
Summary
Dynamic customer service professional with extensive experience at BlueCross BlueShield, excelling in problem-solving and patient communication. Proven ability to enhance customer satisfaction through effective call center operations and data analysis. Adept at multitasking and adapting to fast-paced environments, ensuring efficient service delivery and support for diverse client needs.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Alorica
Charlotte, NC
12.2024 - Current
- Manage customer call responses by supporting light bill payment processes, account handling, and information requests related to electrical service changes.
Patient Solutions
Acclara
03.2024 - 11.2024
- Inbound and outbound calls to patients to determine their needs in benefits and eligibility; sending out updates for medical billing and payments, prior authorization, or treatment.
- Review patient statements/EOBs, balances, ICD-10, and CPT codes to identify unapplied adjustments on their accounts.
Customer Care
Asurion
06.2023 - 10.2024
- Provide product/service information and resolve any emerging problems with customers' devices, and update home insurance with eligible items.
- Monitoring and reporting on customer service representative performance metrics, including call volumes, response times, customer satisfaction levels, and first-call resolution.
Customer Service
BlueCross BlueShield
01.2022 - 06.2023
- Examines and processes claims and non-medical appeals according to business regulations, internal standards, and examining guidelines.
- Determining proper escalation point and routing calls appropriately based on information received during interview.
- Troubleshooting processes, providing instructions, or remotely accessing their devices for support.
Customer Service Representative
Bank of America
06.2021 - 01.2022
- Assist customers with online and mobile banking, as well as go over transactions and deposits.
- Assist with stopping payments, replacing debit cards, checking orders, and placing travel flags.
- Coordinates collection of necessary information, including member co-pays or payments when necessary.
Education
Bachelor of Art Degree - Health Informatics
University of South Carolina Upstate
Spartenburg, SC12.2024
Associate of Science Degree -
University of South Carolina Sumter
Sumter, SC05.2021
High School Diploma -
Manning High School
Manning, SC06.2019
Skills
- Adaptability
- Verbal and written communication
- Health and safety management
- Microsoft Office proficiency
- Google Workspace proficiency
- Independent work
- Organizational and time management skills
- Health informatics
- Data analysis
- Electronic health records
- Customer service
- Patient communication
- Problem solving
- Active listening
- Strong teamwork
- Multitasking and organization
- Time management
- Inbound and outbound calling
- Computer proficiency
- Call center operations
- Typing proficiency
- Call center procedures
- Email management
- Appointment scheduling
Timeline
Customer Service Representative
Alorica
12.2024 - Current
Patient Solutions
Acclara
03.2024 - 11.2024
Customer Care
Asurion
06.2023 - 10.2024
Customer Service
BlueCross BlueShield
01.2022 - 06.2023
Customer Service Representative
Bank of America
06.2021 - 01.2022
Bachelor of Art Degree - Health Informatics
University of South Carolina Upstate
Associate of Science Degree -
University of South Carolina Sumter
High School Diploma -
Manning High School
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