JANA JOY ONG MORALES
Doha
Summary
A hardworking, motivated passionate energetic Receptionist with 8 years of experience in administrative roles. To obtain a position that will enable me to use my strong organizational skills, exemplary multitasking, time management, work ethic, customer service skills, and capabilities, and utilize my knowledge towards the development of the company's growth learning process.
Overview
13
13
years of professional experience
Work History
Admin Assistant /Front Desk Receptionist
CONSTRUCTION TECHNOLOGY TRADING AND CONTRACTING
Doha, Qatar
- Greet and welcome visitors to the Offices, ensuring they sign in to the visitor's book and informing the relevant member of staff of their arrival
- Monitor and ensure that the reception area is kept tidy and projects a business-like image
- Answering Phone calls and Emails
- Provide office supplies (Stationery and supplies) for staff and maintain adequate stocks; tasks include ordering new supplies, identifying new suppliers, and obtaining the best price.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Admin Assistant /Gym Receptionist
LIMITLESS GYM
Doha, Qatar
07.2021 - Current
- Greeted all the clients pleasantly
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Monitor and ensure that the reception area is kept tidy and projects a business-like image
- Maintained a record of all guests and members coming to the gym
- Handled all incoming calls and answered the inquiries made
- Assisted the Duty Manager in maintaining the gym
- Administered the payments made by the members
- Resolved all customer complaints
- Carries out administrative duties such as filing, typing, copying, binding, scanning, etc.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Created and maintained databases to track and record customer data.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
Executive Secretary/Accounts /Documentation Officer
UNITED MANPOWER S E R V I CE S
Doha, Qatar
07.2019 - 02.2021
- Prepare Sales and collection monthly, and yearly of the company
- Prepare expenses monthly
- Prepare the Income Statement of the company monthly
- Received calls and assisted all clients with their requirements such as Housemaids, drivers
- Forward all CVS to all possible sponsors for selections Follow-up collections, Deposit Cash for rentals
- Visit our present clients for possible additional requirements (, Turkish Hospital, Al Ali Engineering, etc)
- Call Possible clients for future business
- Orient all housemaids before they deploy for their respective sponsors
- Assigned in contact with all agents (India, Bangladesh, Kenya, Ukraine, Philippines, Indonesia) for our requirements locally
- Prepare commission for all our agents
- Monitor Aging of accounts receivables per clients
- Submit needed documents in POLO (for Philippine requirements)
- Prepare necessary documents for the application of contract per households' workers
- Prepare list and data for MOI contract report per month Follow-up agent for the deployment of the workers
- Prepare timetable per worker per agency per month.
- Organized and updated schedules for executives.
- Contributed to company growth by actively participating in the development of strategic plans and initiatives.
Executive Secretary/ Translator / P.R.O
AL BAYAN MANPOWER RECRUITMENT
Muscat Oman
07.2016 - 07.2019
- Receptionist - Welcomes Clients/sponsors
- Answering phone calls, inquiries, and emails
- Handling workers and coordinating our counterpart office in the Philippines
- Processing and filing documents (Contract and Visa) to the Embassy, Immigration, and Ministry
- Briefing of new workers arrived
- Handling Worker's and sponsor's problems
- Handling Petty cash and accommodation allowance
- Accounting - monthly income/closing accounts
- Responsible for running the daily chores of the office
- Perform some other undertakings like fetching new arrival workers and repatriation to the airport
- Perform Public relations officer Duties such as Processing and submitting documents to the Embassy and different organizations
- Maintained vehicle in proper conditions of cleanliness including an adequate supply of petrol through regular maintenance of vehicle.
- Handled confidential information in professional manner.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
- Served as a liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
- Transcribed phone messages and relayed to appropriate personnel.
Marketing / Receptionist
SIM SEN STICKER DESIGN (AUTOSHOP)
Kuala Lumpur, Malaysia
09.2013 - 09.2016
- Provide assistance and information to customers/clients
- Cutting stickers, Signage, and others
- Customized design, Car design.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Documentation officer / Recruitment officer
BRIGHTMANPOWER INTERNATIONAL SERVICES
Manila, Philippines
01.2011 - 01.2013
- Sourcing of applicants/ Marketing / Assessment
- Prepare a database of applicants to produce reports and future references
- Handling the accounts of our foreign counterpart agencies (QATAR, BAHRAIN, SAUDI, and KUWAIT)
- Monitoring and updating the status of our agents
- Arranging interviews with candidates who have been shortlisted for a position
- Assisting applicants with their interview techniques
- Arranging and confirming appointments
- Set and maintain the filing system
- Received the contract and assisted the applicants in signing
- Filing the documents for the POEA process and stamping of Visa
- Deployment - prepares all the documents of applicants.
Education
BACHELOR OF SCIENCE IN ACCOUNTANCY (BSA) -
University of Mindanao
Davao city, Philippines01.2006
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Scheduling
- Appointment Scheduling
- Administrative Skills
- File Organization
- Hospitality services
- Front Office Management
- Filing
- Administrative Support
- Office Administration
- Guest Relations
- Microsoft Office
- Computer Proficiency
Personal Skill
- Computer Literate (MS Word, Excel)
- Honest and Trustworthy, Able to multi-task effectively.
- Leadership ability, talent indicative, and discipline of Deadlines.
- Good listening, understanding perception, and attitudes consciously focus.
- Enjoy morality, professional ethics, credibility, and a good example.
- Self-confidence and strength of character.
- Can work under pressure with patience and restraint.
- Good Communication Skills
- Flexible and skilled to work on weekends as well as at irregular hours.
- Skilled in handling the necessary paper trails and associated
- Exceptional and safe driving skills and abilities.
- 5 years of driving experience with Valid Oman and Qatar driving licenses.
Languages
Arabic
English
Tagalog
Knowledge And Experience
- Administrative assistant / Receptionist/Instructor
- Accounts / Executive Secretary
- Recruitment officer / Coordinator
- Translator / PRO/driver
- Accounts Assistant (Talabat delivery company)
- Cashier / Teller
- Documentation officer (papers for immigration and embassy)
- Sales Associate / Marketing
Height
5'2, 160
Weight - Kg
49
Interest
- Reading
- Driving
- Traveling
- Internet surfing
- Sports/Fitness
Personal Information
- Date of Birth: Philippines
- Gender: Female
- Nationality: Filipino
- Marital Status: Single
Timeline
Admin Assistant /Gym Receptionist
LIMITLESS GYM
07.2021 - Current
Executive Secretary/Accounts /Documentation Officer
UNITED MANPOWER S E R V I CE S
07.2019 - 02.2021
Executive Secretary/ Translator / P.R.O
AL BAYAN MANPOWER RECRUITMENT
07.2016 - 07.2019
Marketing / Receptionist
SIM SEN STICKER DESIGN (AUTOSHOP)
09.2013 - 09.2016
Documentation officer / Recruitment officer
BRIGHTMANPOWER INTERNATIONAL SERVICES
01.2011 - 01.2013
Admin Assistant /Front Desk Receptionist
CONSTRUCTION TECHNOLOGY TRADING AND CONTRACTING
BACHELOR OF SCIENCE IN ACCOUNTANCY (BSA) -
University of Mindanao