Janak Dhungana
459 Ralston Street
Overview
5
5
years of professional experience
Work History
Warehouse Worker
Digitech nepal
Kathmandu
06.2018 - 10.2021
- Maintained stock levels in accordance with company policies.
- Received and tracked incoming inventory shipments.
- Organized warehouse space for efficient storage of products.
- Assembled orders according to customer requests.
- Operated scanners, computers, and other equipment to track orders.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Performed cycle counts to maintain accurate inventory records.
- Inspected damaged goods prior to disposal or return to vendor.
- Ensured safety protocols were followed at all times while operating machinery.
- Monitored temperature and humidity levels in the warehouse environment.
Customer Service Agent
Digitech enterprises
Kathmandu, Bagmati
10.2016 - 06.2018
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Provided product information to customers in a timely manner.
- Resolved customer complaints quickly and efficiently.
- Processed refunds, returns, exchanges, and order cancellations according to policy.
- Tracked orders from placement to delivery using internal systems.
- Collaborated with other departments such as logistics and sales to resolve customer issues.
- Advised customers on purchasing decisions based on their individual needs.
- Followed up with customers via phone or email after purchase was made to ensure satisfaction.
Education
Bachelor of Arts - Mass Communication
Tribhuvan University
Kathmandu, Bagmati Nepal03-2017
Skills
- Supply Ordering
- Warehouse Operations
- Operations Support
- Shipment Palletization
- Warehouse Organization
- Quality Control
- Order Fulfillment
- Storage Organization
- Shipping and receiving
- Delivery Scheduling
- Warehouse auditing
- Problem-Solving
- Health and Safety Regulations
- Self-Motivated and Disciplined
- Stacking and Staging
- Cleaning and Organizing
- Clear Communication
- Warehouse Safety
- Picking and Packing
Timeline
Warehouse Worker
Digitech nepal
06.2018 - 10.2021
Customer Service Agent
Digitech enterprises
10.2016 - 06.2018
Bachelor of Arts - Mass Communication
Tribhuvan University