Janaki Haridas
Philadelphia,PA
Summary
Proactive professional offering many years of demonstrated success aiding companies to optimize and streamline processes to propel improvements in efficiency, productivity, and revenue generation. Practiced business consultant with anin-depth understanding of all facets from marketing to operations. Ambitious and confident leader with invaluable insights and critical-thinking skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Relations Analyst
PECO
Philadelphia, PA
09.2024 - Current
- Retrieved, sorted, and assigned customer high bill dispute cases to other team members to be reviewed, worked on, and completed within the given response time goal.
- Analyzed Public Utility Commission (PUC) disputes to determine the dispute classification to be assigned to the appropriate sector of the department.
- Developed and maintained a high-bill field appointment spreadsheet for the supervisory team to manage scheduled appointments, ensuring productivity.
- Utilized Microsoft Access databases and Microsoft Excel to create productivity, response time, and cases closed reports for the supervisory team to be used for developing annual key performance indicators for the department.
- Developed pivot tables and graphs using Microsoft Excel to project the number of cases to be completed for the upcoming year, based on the historical data of each employee.
- Monitored the company's social media to assist the supervisory team in filtering out spam comments and communicated with clients to receive necessary additional information.
Camp Counselor
Chester Valley Golf Club
Malvern, USA
06.2024 - 08.2024
- Leads a variety of activities, outings and field trips designed to benefit and enrich program participants
- Monitor program activities, ensuring they align with established goals, objectives, and quality standards
- Act as a role model, promoting sportsmanship, teamwork, and positive behavior among participants
- Engage with youth program participants, building positive relationships and fostering a sense of belonging within the club community
Education
Bachelor of Science - Business Administration, Management Information System
Drexel University
Philadelphia, PA06.2027
Skills
- Python
- Java
- Google Workspace
- Microsoft Office
- Power BI
- Social media monitoring
- Staff education and training
- Customer service
Affiliations
Drexel Jhalak - Captain
Certification
- Excel Yellow Belt Certificate, McGraw Hill, 12/23
- Certificate of Excellence, KADAVU, 12/22
Awards
- Drexel Founder’s Scholarship
- Honor Roll
- National Honor Society
Coursework
- Business Administration
- Economics I, II
- Accounting
- Foundations of Business
- Management Information Systems
- Operational Management
Timeline
Customer Relations Analyst
PECO
09.2024 - Current
Camp Counselor
Chester Valley Golf Club
06.2024 - 08.2024
Bachelor of Science - Business Administration, Management Information System
Drexel University