JANAKIRAMA BOLLAPRAGADA
LEOMINSTER,MA
Summary
Versatile and focused management expert with experience driving and leading complex IT operations across service-oriented manufacturing, support, and engineering sectors on diverse platforms. Thoughtfully designs corporate infrastructure that streamlines systems operations and optimizes productivity. Respected leader with a collaborative approach to team-focused initiatives. Conveys technical data to executives and non-technical audiences. Compassionate, detailed, and intrinsic ability to produce exceptional results that align with client needs. Confidently navigates high-pressure and evolving environments with positive calm. Flexible and adaptable with strengths in delegating, time management, compliance excellence, and collaboration. Active monthly knowledge contributing member of ACEC.org (American Council of Engineering Companies)
Overview
24
24
years of professional experience
1
1
Certification
Work History
IT Operations Head
Esdec USA
- As an operations IT Head and individual contributor played a pivotal role in designing policies, overseeing customer service, and implementing technology solutions while ensuring that systems, services, and infrastructure work reliably and securely. Led a six member IT team and undertook several projects related to network infrastructure, Security GAP assessments, MDR outsourcing and achieved 99.999% secured cloud operations on Microsoft Azure.
- Developed and managed an eight million dollars budget.
- Cut annual Azure/MS 365 license costs by $300K.
- Developed vendor risk management strategy, initiated dialogue, and gathered documentation.
- Embodied customer service and an ardent desire to take great care of users for their IT needs.
- Demonstrated the ability to serve as an effective member of the senior management team and the ability to communicate security-related concepts to a broad range of technical and non-technical management and staff.
- Instituted rapid deployment of end points through Microsoft Intune and ensured security policies in place through Defender.
- Hired, Led, and managed six member IT team composed of IT Manager, IT Architect, 2 Senior Systems Administrator and 2 Tech Support personnel.
- Developed and planned migration of on-premises resources into Azure Cloud, namely Global Shop and SolidWorks PDM.
- Worked in conjunction with security experts to implement Managed Detection and Response (MDR) to safeguard the Azure tenant and network perimeter.
- Created policies and procedures as an outcome of GAP assessment.
- Orchestrated and implemented an MS teams based unified VOIP system across all business units.
- Led the Cybersecurity Assurance Program to achieve cohesive and comprehensive practices.
- Cyber compliance and capability across the organization.
Senior Manager - IT
GEOCOMp Corporation – Geotesting Express, Inc.
08.2006 - 07.2021
- Work directly with the C-level management team to develop and implement technology solutions for a geo-structural/geotechnical firm specializing in underground engineering. Budget: $1.5M
- Managed software assets resulted in compliance with software vendor audits.
- Recruit, hire, mentor, and motivate a six-person cross-functional team consisting of one SQL Database Administrator, three Software Developers, and two Help Desk Technicians.
- Create IT performance reports on behalf of Executive Management.
Senior Support Engineer – Exchange & Active Directory Migration
Quest Software, Inc.
01.2005 - 08.2006
- Played a crucial role in planning, developing, and executing Exchange and Active Directory migration strategies for multiple Fortune 500 companies. Provided high-level customer support for four Exchange and Active Directory products. Collaborated with specialists and developers to fulfill customer change requests; informed the team about changes for future updates.
- Swiftly and decisively resolved customer support escalations to maximize customer satisfaction.
- Key liaison between interdepartmental Quest teams for product issues and technical knowledge.
- Advised management team on the establishment of a uniform and standardized knowledge base.
- Recognized with Quest MVP award for outstanding record of accomplishment of exceptional customer service and support.
Network Manager
Visioneering Corporation
04.1997 - 12.2004
- Responsible for designing, operating, and maintaining company-wide Windows server networks. Facilitated improved performance and application response times in partnership with software developers and business analysts.
- Prepared and presented training and educational seminars to provide firsthand user training.
- Led multiple successful software migrations and upgrades, including Windows 2000 to Windows 2003 Active Directory Domain, Exchange 5.5 to Exchange 2000, SQL 6.5/7.0 to SQL2000, and Mac OSX to Windows 2000.
- Launched network installations test labs to troubleshoot, assess, and document the installation process in preparation of production rollouts.
- Developed customized form to enable and improve Help Desk tracking of network and desktop issues.
- Recorded, updated, and maintained domain documentation for use in periodic modifications and upgrades.
Education
Master’s degree - Applied Electronics
Osmania University
Hyderabad, IndiaBachelor’s Degree - Electronics
Osmania University
Hyderabad, IndiaSkills
- Cloud technology management
- IT strategy development
- Budget management
- Team leadership
- Vendor risk management
- Cloud infrastructure
- Cybersecurity compliance
- Customer service
- Microsoft Azure
- Network security
- Endpoint deployment
- Technical documentation
- Problem-solving
- Operations management
- Operations monitoring
- Operational efficiency
- Staff management
- Operations oversight
Accomplishments
- Managed Azure/M365 resources focusing on cost optimization.
- Embody customer service principles and lead support teams and ensure end users productivity is often unaffected.
- Diminished cooling/power costs by 30% through introduction of virtualization to minimize physical footprint.
- Led and motivated cross-functional, interdisciplinary teams to implement security assurance initiatives to protect the business and brand while allowing for the speed and flexibility of enterprise objectives
- Led the information security function with the primary goal of continually enhancing the organization's security, posture while reducing risks and maintaining compliance.
- Achieved a 20% reduction in licensing and software costs by implementing an open-source IT management tool to streamline Help Desk and network management functions.
- Launched and led the Cybersecurity Awareness Program in the Cybersecurity Awareness Month
- Reduced annual travel costs by 20% through implementing video conferencing for collaborations/client meetings.
Affiliations
Member – Information Technology | ACEC.org (American Council of Engineering Companies)
Certification
- Certification – MCSE
- Certification – ITIL 4 Foundation
Timeline
Senior Manager - IT
GEOCOMp Corporation – Geotesting Express, Inc.
08.2006 - 07.2021
Senior Support Engineer – Exchange & Active Directory Migration
Quest Software, Inc.
01.2005 - 08.2006
Network Manager
Visioneering Corporation
04.1997 - 12.2004
IT Operations Head
Esdec USA
Bachelor’s Degree - Electronics
Osmania University
Master’s degree - Applied Electronics
Osmania University
Professional Highlights
- Created and maintained highly impressive and resilient IT infrastructure comprising a 7-site WAN utilizing SonicWALL Site-to-Site VPN and Riverbed WAN Accelerators, along with a single corporate data center and a Virtual backup data center.
- Successfully migrated critical services to AWS cloud and achieved Hybrid cloud objectives.
- Spearheaded integration of Delek Vision and Salesforce to unify marketing and consulting division efficiency.
- Configured Virtual network infrastructure as a turnkey project from scoping, procurement, design, and Implementation utilizing VMware vSphere platform.
- Migrated corporate office and branch office security system from Cisco to SonicWALL.
- Managed software assets resulting in compliance with software vendor audits.
Professional Development
- IT Management & Training | Pluralsight.com
- Project Management Essentials
- Deploying VMware Sphere 5.5, 5.6
- Microsoft Network and Database Courses
- In Pursuit - CISM
Awards
Recognized with Quest MVP for outstanding record of exceptional customer service & support.
EDUCATION & PROFESSIONAL DEVELOPEMENT
Award (Multiple) - Recognized with Quest MVP for outstanding record of exceptional customer service & support.