Janalee Jones
Tampa,FL
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Determined Project Manager adept at assigning tasks to team members based on individual strengths. Communicated with key project stakeholders to ascertain project requirements.
Overview
16
16
years of professional experience
Work History
Senior Mortgage Loan Officer
TD Bank NA
01.2019 - Current
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Fielded customer complaints and provided solutions.
- Developed and implemented marketing campaigns to generate new business opportunities.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Worked with underwriters to fix application problems and resolve issues.
Senior Loan Originator
Atlantic Bay Mortgage Group
04.2017 - 01.2019
- Successfully built relationships between Compliance, Legal Department and post Secondary to ensure accuracy of all executed documents and contracts while growing my own knowledge base
- Successfully implemented appropriate controls to effectively mitigate the risk of potential business loss while increasing sales growth
- Produced Forecasting and analyzing trends and results for mortgage portfolios ensuring transparency for senior management
- Performed thorough analysis of product performance and sales goals to assist with portfolio performance and develop future forecast of personal sales goals
- Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
- Developed systems to efficiently track loan documents and enhance accuracy.
Sales Manager
Homeowners Financial Group USA LLC
09.2015 - 04.2017
- Successfully rolled out Encompass and Optimal Blue (OB) which are origination and pricing platforms for mortgage origination
- Successfully implementation of appropriate controls to effectively mitigate business loss, while increasing sales growth
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Communicated product quality and market comparisons by creating sales presentations.
- Exhibited strong analytical and presentation skills
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Recruited and hired top-level talent to add value and expertise to sales department.
Sales Manager
Imortgage Dba Loan Depot
01.2014 - 09.2015
- Developed strong relationship between new home sales consultants and realtors
- Gained significant experience with SubPrime loan products as well as Credit analysis
- Performed daily, weekly and monthly compliance audits and analyzed results to proactively develop solutions to be presented to Senior Management
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
Market Support Consultant
Wells Fargo & Company
11.2011 - 01.2014
- For East Hillsborough Market with 100% audit success passing rates
- Successfully implemented appropriate controls to effectively mitigate the risk of potential business loss while increasing sales growth
- Gallup survey rated as a Top Performer for Sales and Service in the West Central Florida market
- Managed the day to day functions of a multi-million dollar generating branch with over 18 direct reporting employees
- Independently managed risk and operational reviews with internal and external financial auditors
- Established viable relationships with corporate attorneys, external vendors, and multiple internal departments, Bankruptcy, Short Sale, DIL, REO, Charge Off teams to identify and close gaps in process
- Collaborated with area Managers on branch audit requirements to ensure corporate compliance
- Performed Quality Assurance for Personal Bankers to ensure accuracy in processing loans/credit lines with required information needed by underwriters.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
Store Manager III
Wells Fargo & Company
01.2007 - 01.2014
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Assisted with hiring, training and mentoring new staff members.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
Bachelor of Arts - Business Administration
University of South Carolina
Spartanburg, SCSkills
- Common Business-Oriented Language (COBOL)
- OpenEdge Advanced Business Language
- Train Employees
- Workflow Processes
- Critical Thinking
- Organizational Skills
- Time Management
- Judgment and Decision-Making
Timeline
Senior Mortgage Loan Officer
TD Bank NA
01.2019 - Current
Senior Loan Originator
Atlantic Bay Mortgage Group
04.2017 - 01.2019
Sales Manager
Homeowners Financial Group USA LLC
09.2015 - 04.2017
Sales Manager
Imortgage Dba Loan Depot
01.2014 - 09.2015
Market Support Consultant
Wells Fargo & Company
11.2011 - 01.2014
Store Manager III
Wells Fargo & Company
01.2007 - 01.2014
Bachelor of Arts - Business Administration
University of South Carolina
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