JANALISE GREGOR
Yuba City,USA
Summary
Dedicated to ensure top of the line customer service while effectively working to advance my service skills with every new opportunity. Thorough knowledge of beer, wine and spirits and how to creatively mix unique cocktails for customers. ABC Certified for responsible alcohol service. Bartender/Server with 8 years of experience. Committed to surpassing customer expectations. Fast learner who quickly adapts to new work systems and food and beverage menus. Well-versed in local and state alcohol laws.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Paraeducator, Special Education
Yuba County Office of Education
Yuba City, CA
10.2024 - 05.2025
- Facilitated individualized education plans for students with diverse learning needs.
- Collaborated with educators to implement effective teaching strategies and classroom activities.
- Assisted in behavioral management techniques, promoting positive student engagement and interaction.
- Monitored student progress, providing feedback to teachers on academic performance and behavior.
Bartender/Server
Hard Rock Hotel and Casino
05.2023 - 03.2024
- This is a high volume customer base with an emphasis on moving quickly and efficiently through long lines of guests awaiting a concert or Live event in our venue. I have gained invaluable experience working here and genuinely thrive in this fast paced environment. Included in this position is an attention to detail, fast paced but customer service oriented and willingness to learn as you go. Making every transaction a magical experience for the guest enabling them to return to Hard Rock is one of my top priorities.
- Managed bar inventory, ensuring availability of high-demand products and reducing waste.
- Resolved guest complaints promptly, maintaining high standards of customer service and satisfaction.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Cashier/Clerk
Bel Air (Raleys)
11.2021 - 08.2022
- At this position I worked very closely with handling cash, credit and check transactions. In a fast paced environment it was important to greet and engage with the customer while also paying attention to making proper change and recognizing if there was a system error. I enjoyed having meaningful conversations with guests and creating regulars that came back to see me often. Light cleaning, answering phones, and backstocking were a part of this position as well as being cross trained in other departments.
Server/Host
Tahoe Joes Steakhouse
Bakersfield, CA
01.2014 - 07.2017
- Slower paced position with a family friendly style and focus on interacting with each table and guest ensuring excellent service. At this position, I was able to move from serving food and beverages to helping behind the bar as an assistant to the bartenders. Here I learned the basic skills of bartending and focused on bringing the bartender items he or she may need to ensure a smooth shift and guest satisfaction.
- Streamlined order-taking process by utilizing POS system effectively, reducing wait times for guests.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma -
Sutter County One Stop
10.2020
Skills
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Safe food handling
Certification
RBC Certified
Food Handlers Certification
Timeline
Paraeducator, Special Education
Yuba County Office of Education
10.2024 - 05.2025
Bartender/Server
Hard Rock Hotel and Casino
05.2023 - 03.2024
Cashier/Clerk
Bel Air (Raleys)
11.2021 - 08.2022
Server/Host
Tahoe Joes Steakhouse
01.2014 - 07.2017
High School Diploma -
Sutter County One Stop