JANALIZ CORREA
Orlando
Summary
Skilled in customer service and problem-solving, I leveraged these abilities at previous jobs and community involvement to enhance guest experiences, fostering a loyal clientele. My background in science and health, combined with leadership roles, underscores my capacity to tackle challenges analytically. Proven track record in fast-paced environments, demonstrating exceptional communication and organizational skills. I have a deep passion for the health and fitness environment, as I was raised in a very athletic and active family, and I have continued to foster that over the years.
Overview
4
4
years of professional experience
Work History
Front Desk Sales Associate
Crunch Fitness
01.2025 - Current
- Greeted customers warmly, creating a welcoming atmosphere at the front desk.
- I gave gym tours, explained membership options, and signed up new members.
- Thoroughly explain gym amenities and their importance.
- Managed daily sales transactions accurately using point-of-sale systems.
- Maintained organized front desk area, ensuring cleanliness and accessibility.
- Scheduled appointments efficiently to optimize service delivery for clients.
- Collaborated with team members to enhance customer service experiences.
- Handled customer complaints promptly, ensuring satisfaction and resolution efforts.
- Handled customer complaints professionally and effectively resolved issues according to company policies.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Maintained accurate records of daily sales transactions.
- Engaged customers in friendly conversation to uncover needs and take advantage of cross-selling opportunities.
- Identified opportunities for cross-selling products based on customer needs and preferences.
Hostess
The Hampton Social
02.2024 - 05.2024
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Received and recorded patrons' dining reservations.
- Provided excellent customer service by addressing customer needs promptly.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Answered telephone to provide dining information and take reservations.
- Assigned patrons to suitable tables according to server rotation.
- Greeted guests upon arrival and escorted them to their tables.
Server
407 Cafe
01.2023 - 08.2023
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Assisted in training new servers.
- Stayed informed about daily specials, new menu items, promotions.
- Cleaned tables and chairs to prepare dining area for next customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Followed health safety guidelines when preparing and serving food products.
Ticket Sales
AAU Junior National Volleyball Championship
06.2022 - 07.2022
- During the AAU Junior National Volleyball tournament, I was employed in ticket sales
- This employment provided experience in dealing with large crowds, and provided additional customer service experience
- This allowed me to further develop working under pressure in a fast-paced environment, and the importance of listening and problem-solving skills
Front of House Employee
Finca Casual Kitchen
05.2021 - 08.2021
- Although Finca Casual Kitchen has now closed, it served as my first summer job
- I worked as a front-of-the-house staff member tending to customers and serving food
- This employment allowed me to learn the importance of clear and professional communication
- Additionally, this employment helped enhance my organizational and time-management skills
Education
Bachelor of Science - Biological Sciences: Pre-med Track
Florida Atlantic University
Boca Raton, FL12-2025
High School Diploma -
Lake Nona High School
05.2023
Skills
- Good social and communication skills
- Customer service
- Ability to find solutions in difficult situations
- Analytical/interpretation skills
- Leadership
- Science and medical based courses
Extracurricular Activities
Previous:
- Student Government Association
- Capstone Club of Lake Nona
- Spanish Club
- Red Cross Club
- Volleyball (9th Grade)
- Beach Volleyball (11th and 12th Grade)
- Team Manager for the high school varsity volleyball team (12th Grade)
- Club volleyball (9th Grade)
- Phil Dalhausser Beach Volleyball Academy (10th Grade- 12th Grade)
- Physical training at F45
- Church (Mision La Cosecha)
- Internship with plastic surgeon, Dr. Humberto Palladino at Top Aesthetics
Current:
- Cru at FAU
- Victory Church
- Staying Active (Running, gym, pilates)
Community Service
Coaching for the Innovation Middle School volleyball team, Ronald McDonald House, Lotsa Love Pet Rescue, Veterans Hospital, Give Kids the World
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Front Desk Sales Associate
Crunch Fitness
01.2025 - Current
Hostess
The Hampton Social
02.2024 - 05.2024
Server
407 Cafe
01.2023 - 08.2023
Ticket Sales
AAU Junior National Volleyball Championship
06.2022 - 07.2022
Front of House Employee
Finca Casual Kitchen
05.2021 - 08.2021
High School Diploma -
Lake Nona High School
Bachelor of Science - Biological Sciences: Pre-med Track
Florida Atlantic University
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