Janalyn Dalton
Gastonia,NC
Summary
Experienced administrative and human resources professional with over 7 years of progressive experience supporting office operations, HR functions, and customer service across diverse industries. Adept at managing scheduling, records, and communications with precision and professionalism. Skilled in using Microsoft Office Suite, QuickBooks, and HRIS systems to streamline workflows and enhance organizational efficiency. Known for strong interpersonal skills, attention to detail, and the ability to thrive in fast-paced environments while maintaining confidentiality and delivering exceptional service.
Experienced with managing office operations, scheduling, and administrative support. Utilizes efficient organizational skills and effective communication to ensure smooth office workflow. Track record of fostering collaborative environment and addressing challenges proactively.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Coordinator
Cumberland Farms
2026.02 - Current
- Coordinated daily office operations to enhance workflow efficiency.
- Managed scheduling and logistics for meetings and events.
- Developed and maintained filing systems to ensure document accessibility.
- Streamlined communication between departments, improving interdepartmental collaboration.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
Administrative Assistant
Screen Mobile of Charlotte
2021.01 - 2025.10
- Managed scheduling, correspondence, and customer inquiries, enhancing service efficiency and client satisfaction.
- Maintained inventory records and coordinated supply orders, ensuring seamless operations and resource availability.
- Processed invoicing and payments through QuickBooks, streamlining financial transactions and accuracy.
Administrator / Customer Service Representative
Bonded Logistics
2020.05 - 2020.08
- Delivered customer support for logistics and warehousing operations, effectively processing orders and tracking shipments utilizing warehouse management systems.
- Assisted with documentation and ensured compliance for inbound and outbound freight operations.
Human Resources Coordinator
Hanesbrands Inc.
2019.09 - 2020.01
- Facilitated onboarding and orientation processes for new hires, ensuring seamless integration into the company environment.
- Managed employee records and supported benefits administration while assisting in recruitment efforts and coordinating interview schedules.
Administrative Assistant / Receptionist
MacLean Power Systems
2018.01 - 2019.09
- Acted as the primary contact for visitors and callers, ensuring a professional and welcoming environment.
- Coordinated calendars, meeting logistics, and travel arrangements to facilitate smooth operations.
- Assisted HR and operations teams by handling clerical tasks and preparing reports.
Human Resources Assistant
Hanesbrands Inc.
2017.04 - 2017.09
- Facilitated employee communications and managed data entry and filing to ensure accurate HR records.
- Assisted in coordinating training sessions and employee engagement activities to enhance workforce development and morale.
Human Resources Assistant
Capstone Multifamily Group
2016.04 - 2017.04
- Managed HRIS data and facilitated employee changes, contributing to seamless payroll preparation and benefits enrollment.
- Supported administrative tasks for performance reviews and compliance audits, ensuring adherence to organizational standards.
Education
Certificate - Administrative Office Technology & Computers for Medical Careers
Gaston College
Some College (No Degree) - North Carolina Notary Public
Gaston College
Lincolnton, NCSkills
- Office Administration & Scheduling
- Human Resources Support
- Customer Service & Communication
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- QuickBooks & HRIS Systems
- Data Entry & Records Management
- Time Management & Multitasking
- Team Collaboration & Confidentiality
- Schedule coordination
- Office administration
- Office management
- Customer service
- Administrative support
Certification
I am a Notary Public
Timeline
Office Coordinator
Cumberland Farms
2026.02 - Current
Administrative Assistant
Screen Mobile of Charlotte
2021.01 - 2025.10
Administrator / Customer Service Representative
Bonded Logistics
2020.05 - 2020.08
Human Resources Coordinator
Hanesbrands Inc.
2019.09 - 2020.01
Administrative Assistant / Receptionist
MacLean Power Systems
2018.01 - 2019.09
Human Resources Assistant
Hanesbrands Inc.
2017.04 - 2017.09
Human Resources Assistant
Capstone Multifamily Group
2016.04 - 2017.04
Some College (No Degree) - North Carolina Notary Public
Gaston College
Certificate - Administrative Office Technology & Computers for Medical Careers
Gaston College