JANA M. WHITAKER

KEY RESPONSIBILITIES:

• Responsible for all operational and financial aspects of 61 Class A office and retail properties totaling over 6.2M square feet
• Lead, mentor and develop the sixteen-person property management team comprised of Senior Property Managers, Property Managers, Assistant Property Managers, Property Assistants, and ancillary team members
• Spearhead the creation of annual financial reforecasts and operating and capital budgets, operating expenses of ~$11M and capital expenses of ~$28M and present to company executive leadership and Investors
• Review, edit and approve monthly financial and operating reports, ensuring timely submission to company investors

ADDITIONAL RESPONSIBILITIES:

• Collaborate on the strategic planning, critical design and implementation of building repositioning projects and building interior renovation projects ultimately increasing property value and opportunities for higher rents - roof replacements, façade renovations, main lobby renovations, common areas and restroom renovations, and interior finish replacements
• Work in partnership with Director of Operations and Vice President of Leasing and Redevelopment to create and maintain 5-year capital budget
• Ensure annual operating expense estimates and reconciliations are accurately calculated and disseminated in accordance with lease terms
• Lead and participate in process improvement initiatives by identifying opportunities for enhancing business performance, and lead task force teams in developing and implementing new programs, policies and procedures and practices
• Create guidelines for monthly report and annual budget variance comments to communicate leading variances effectively and efficiently, ensuring consistency among all reports
• Assist with identifying needs and ultimate installation of COVID-19 related hands-free devices – wave automatic door operators, automatic faucets, automatic toilet and urinal flush valves, automatic paper towel dispensers throughout all properties
• Develop and maintain collaborative relationships with company executives, team members, tenants, and vendors
• Co-develop and lead cross market best practices training for office and retail management teams
• Create and facilitate training to expand team's knowledge in all facets of commercial property management
• Complete monthly lender funding requests
• Oversee accounts receivable tracking and collections, assist management team with customer defaults by partnering with outside attorneys when necessary
• Review, process and recommend response for all rent relief and tenant improvement allowance extension requests
• Facilitate weekly property management team meetings to foster collaboration among team members.

KEY RESPONSIBILTIES:

• Supervised and led a portfolio of third party and internal property managers across the US covering a total of 28 office, industrial and retail properties totaling over 3.4 million square feet
• Directed the creation of annual operating and capital budgets, in accordance with investment strategy, with annual revenues over $678 million, operating expenses of $24 million and capital expenses of $27 million
• Assessed potential capital expense projects, developed implementation plan, presented recommendations to stakeholders, clients and business partners, and delivered completed projects on time and within budget
• Assisted with lease negotiations to reduce tenant improvement allowance, concessions and increase net effective rent while maintaining Lessor favorable terms and conditions

ADDITIONAL RESPONSIBILITES:

• Streamlined lender monthly funding requests and capital expense tracking ensuring all expenses were properly tracked and reported
• Completed operating and capital expense monthly forecasts, reviewed monthly financial and operating reports and submitted on time to client
• Analyzed due diligence reports for reasonableness and addressed noted deficiencies in property business plan and ensured due diligence and lender deficiency items are properly completed on time and within budget
• Reported insurance claims to insurance company and ensured reimbursement of approved repairs
• Negotiated third party management agreements, property service contracts, general contractors AIA contract documents, and vendor and consultant agreements
• Developed and maintained positive relationships with all stakeholders including, clients, tenants, lenders, property managers, and service providers
• Led weekly status calls with on-site property managers and project managers
• Oversaw accounts receivable tracking and collections
• Organized on-boarding of portfolio of 24 assets nationwide by organizing and leading “All Hands” transition and update calls for entire team consisting of property managers, accountants, lease administration, accounts payable, accounts receivable, and support staff
• Appointed by Colliers Executive Management to speak to Virginia Tech Commercial Real Estate class (2014) and co-developed and taught “CAM 101” training course (2014 and 2017)
• Performed project management responsibilities to include creating requests for proposals and scope of work documents, completed comprehensive bid analysis, made recommendations to owner, tracked project costs, approved change orders, led project team meetings and completed meeting minutes, inspected work, and generally oversaw entire project from inception to completion.