Summary
Work History
Education
Skills
Timeline
Generic

Janan Alkhazaali

Detroit

Summary

Dynamic Scheduling Specialist with a proven track record at Henry Ford College, enhancing team productivity through effective schedule coordination and exceptional customer relations. Skilled in documentation and problem-solving, I streamlined communication and resolved conflicts, significantly improving operational efficiency and client satisfaction. Committed to optimizing workflows and fostering strong relationships.

Work History

Scheduling Specialist

Henry Ford College
  • Acted as first point of contact and set appointments for prospective clients.
  • Increased schedule adherence through consistent monitoring and real-time adjustments as needed.
  • Provided detailed information about available services and requirements.
  • Assisted in employee onboarding by developing comprehensive training schedules tailored to individual learning needs.
  • Called customers to coordinate schedules and set appointments.
  • Documented calls and appointments using Software.
  • Maintained accurate records of employee attendance, time-off requests, and other relevant scheduling data for efficient tracking purposes.
  • Collaborated with management to identify staffing needs and allocate resources accordingly, optimizing workforce utilization.
  • Resolved scheduling conflicts promptly, minimizing disruptions to daily operations.
  • Streamlined communication between departments by serving as a liaison for scheduling-related inquiries and concerns.
  • Enhanced team productivity by creating and maintaining well-organized schedules for multiple departments.
  • Developed strong relationships with employees, fostering an atmosphere of trust that facilitated open dialogue about scheduling preferences or concerns.
  • Answered phone calls and answered questions from potential customers.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.

Patient Registration Specialist

Rayus Radiology
  • Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
  • Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
  • Strengthened relationships with healthcare providers by coordinating pre-authorization requirements for various procedures.
  • Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
  • Collaborated with other departments to ensure a seamless transition from registration to treatment for patients.
  • Reduced registration errors through meticulous data entry and attention to detail.
  • Facilitated referral management, ensuring timely follow-up appointments for comprehensive care coordination.
  • Implemented an appointment reminder system that resulted in improved attendance rates for scheduled appointments.
  • Verified insurance eligibility for patients quickly and accurately, reducing financial discrepancies between patients and providers.
  • Maintained strict compliance with HIPAA regulations while handling sensitive patient information.
  • Contributed to a decrease in wait times by expediting the check-in process with effective multitasking skills.
  • Promoted a positive work environment through active participation in team meetings and continuous process improvement initiatives.
  • Troubleshot issues with EHR software, providing solutions that improved overall functionality of the system.
  • Enhanced communication within the team, leading to improved efficiency in handling daily tasks.
  • Verified insurance coverage to confirm patient coverage for necessary medical services.
  • Provided counseling to help patients navigate financial assistance programs for uncovered bills.
  • Followed up on missed appointments with patients to reschedule and promote continuity of care.
  • Gathered demographic and insurance information to register patients for medical appointments.
  • Imaged and scanned patient and registration documentation into electronic patient records.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
  • Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
  • Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
  • Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
  • Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
  • Scheduled Number+ daily appointments using computerized calendars.
  • Resolved scheduling conflicts to avoid double-booked appointments and provider availability issues.
  • Secured confidential patient information from unauthorized access.
  • Upheld HIPAA regulations and standards for protecting patient information.

Education

General Studies

Henry Ford College
Dearborn, MI
05.2021

Skills

  • Customer relations skills
  • Customer relations
  • Documentation skills
  • Documentation
  • Workflow optimization
  • Professional telephone demeanor
  • Recordkeeping experience
  • Meeting scheduling
  • Recordkeeping
  • Calendar management
  • Deadline adherence
  • Schedule coordination expertise
  • Customer service
  • Problem-solving
  • Attention to detail
  • Effective multitasking
  • Critical thinking
  • Computer skills
  • Patient scheduling
  • Patient registration
  • Data entry
  • Insurance verification
  • Medical terminology
  • Client relations
  • Payroll processing
  • Materials management
  • Schedule management
  • Inventory tracking
  • Microsoft Office Suite
  • Document management
  • Key relationship management
  • Call management
  • Medical billing
  • Resource planning
  • Problem-solving abilities
  • Time management
  • Teamwork
  • Multitasking
  • Multitasking Abilities
  • Reliability

Timeline

Scheduling Specialist

Henry Ford College

Patient Registration Specialist

Rayus Radiology

General Studies

Henry Ford College

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Janan Alkhazaali